
Front Office Assistant
5 days ago
Job Summary:
We are looking for a Front Office Assistant to be the first point of contact for our guests. The ideal candidate will have excellent communication skills, a welcoming personality, and the ability to handle front desk operations efficiently. You will play a key role in ensuring smooth guest experiences and supporting overall front office functions.
Key Responsibilities:
- Welcome and assist guests with check-in, check-out, and inquiries.
- Handle phone calls, reservations, and emails in a professional manner.
- Coordinate with housekeeping and other departments to meet guest needs.
- Maintain guest records and update information accurately.
- Process payments, generate bills, and handle cash/credit transactions.
- Ensure the reception area is neat, organized, and presentable.
- Address guest complaints and escalate issues when necessary.
- Support administrative tasks as assigned by the Front Office Manager.
Requirements:
- Graduate in Hotel Management or related field preferred.
- Prior experience in front office/reception is an advantage (freshers may also apply).
- Strong communication and interpersonal skills.
- Basic computer knowledge and familiarity with hotel management software.
- Professional appearance and customer-focused attitude.
- Flexibility to work in shifts, including weekends and holidays.
Job Types: Full-time, Permanent
Work Location: In person
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