Reservation Executive

Job Summary:

We are seeking a motivated and customer-focused Reservation Executive to join our team. The role involves managing room reservations, handling guest inquiries, and ensuring a smooth booking experience while maintaining accuracy in records and communication.

Key Responsibilities:

• Handle room reservation requests via phone, email, and online platforms.
• Provide accurate information regarding room availability, rates, packages, and services.
• Process bookings, cancellations, and amendments in the hotel reservation system.
• Coordinate with the front office and other departments to ensure guest requirements are met.
• Maintain up-to-date records of reservations and guest profiles.
• Respond promptly to guest inquiries and resolve issues professionally.
• Maximize room revenue by following upselling techniques and revenue management strategies.
• Ensure all reservation policies and procedures are followed.

Requirements:

• Graduate in Hotel Management or related field preferred.
• Prior experience in reservations/front office is an advantage (freshers may also apply).
• Excellent communication and interpersonal skills.
• Strong computer knowledge; familiarity with PMS/CRS systems is desirable.
• Attention to detail, accuracy, and ability to multitask.
• Flexibility to work in shifts, including weekends and holidays.

Job Types: Full-time, Permanent

Work Location: In person