Client Success Manager

11 hours ago

Mohali, Punjab, India Exotica IT Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per year

About Exotica IT Solutions

Exotica IT Solutions is a global IT services provider delivering custom software development, web & mobile applications, SaaS platforms, AI-driven solutions, web scraping, and cloud deployments. We partner with global clients to build long-term relationships and help businesses achieve growth through innovative, technology-driven solutions.

Role Overview

We are looking for a dynamic Client Success Manager & Business Analyst (CSM–BA) who will manage and grow existing client accounts while acting as a strategic bridge between clients and technical teams.

This is a hybrid role combining sales-driven client success with business analysis. You will:

  • Drive upselling, cross-selling, and expansion opportunities within client accounts.
  • Gather and analyze business requirements to translate them into actionable project scopes.
  • Work with Project Managers and Technical Leads to ensure client expectations are met and exceeded.
  • Act as a trusted advisor to clients, ensuring both commercial and technical success.

Key ResponsibilitiesClient Success & Account Growth

  • Own and manage relationships with assigned client accounts.
  • Drive revenue growth via upselling, cross-selling, and expansion into new areas.
  • Present new technologies, features, and enhancements that align with client goals.
  • Prepare and deliver proposals, pricing models, and contracts for new initiatives.
  • Maintain a robust sales pipeline and deliver accurate forecasts.
  • Consistently achieve quarterly and annual revenue targets.
  • Monitor client satisfaction and take proactive measures for retention and growth.

Business Analysis & Solution Scoping

  • Engage with clients to gather, document, and analyze requirements.
  • Convert business challenges into detailed functional and technical specifications.
  • Collaborate with Project Managers & Technical Leads to define project scope, timelines, and deliverables.
  • Conduct requirement workshops, user story mapping, and process analysis.
  • Ensure clear communication between clients and internal delivery teams.
  • Support in preparing SOWs (Statements of Work), BRDs (Business Requirement Documents), and wireframes/mockups when needed.
  • Validate deliverables against client requirements to ensure quality and alignment.

Requirements

  • 4+ years of combined experience in Client Success, Account Management, or Business Analysis within IT services or SaaS.
  • Proven sales record with ability to hit upsell/revenue targets.
  • Strong background in requirement gathering, documentation, and client communication.
  • Good understanding of software technologies (Python, Django, Cloud, AI, SaaS, Web & Mobile Development, etc.).
  • Excellent negotiation, presentation, and stakeholder management skills.
  • Ability to work with C-level executives, procurement, and technical teams.
  • Strong analytical mindset with ability to translate business needs into technical solutions.
  • Self-motivated, detail-oriented, and thrives in a fast-paced, client-facing environment.

Why Join Us

  • Competitive salary + performance-based incentives.
  • High-growth role with both sales and analytical responsibilities.
  • Opportunity to work with global clients and cutting-edge technologies.
  • Collaborative environment with strong technical & delivery support.

Contact at

Share your resume at

Job Types: Full-time, Permanent

Work Location: In person

  • Client Success Manager

    3 days ago

    Mohali, Punjab, India Exotica IT Solutions Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Description – Client Success Manager (CSM) (Existing Clients)Location: Remote / Onsite (as applicable)Department: Sales & Business DevelopmentReports to: CTO / CEOAbout Exotica IT SolutionsExotica IT Solutions is a global IT services provider delivering custom software development, web & mobile applications, web scraping, SaaS platforms, AI-driven...

  • Sales & Client Success Manager

    2 weeks ago

    Mohali, Punjab, India 5-Tek Medical Full time US$ 60,000 - US$ 1,20,000 per year

    Location:MohaliShift:US Hours (EST/PST)Industry:HealthcareExperience:4+ yearsAre you a driven, client-focused professional with a passion for relationship management and sales?JointrüHealthNow, a trusted medical group serving Maryland & Virginia for over 25 years, as we expand our India-based back-office team.We're looking forSales & Client Success...

  • Client Success Executive

    2 weeks ago

    Mohali, Punjab, India Namdhari Consultancy Service Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    The Client Success Executive role is to support our SEO & Performance Marketing projects. The role involves client communication, reporting, and team coordination to ensure the smooth execution of campaigns.Key ResponsibilitiesServe as the primary point of contactfor day-to-day client communication.- Coordinate with SEO & performance marketing teams to...

  • Client Success Executive

    2 weeks ago

    Mohali, Punjab, India Six Sigma Solutions Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    Key Responsibilities● Serve as the primary point of contact for day-to-day client communication. ● Coordinate with SEO & performance marketing teams to ensure client deliverables are met. ● Prepare and share weekly/monthly performance reports (Google Analytics, Ads Manager, SEO tools, etc.). ● Document client requirements and ensure accurate...

  • Customer Success Manager

    3 weeks ago

    Mohali, Punjab, India TAC Security Full time

    We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our team. As a CSM, you will be responsible for building strong relationships with our clients, ensuring they receive maximum value from our product/services, and driving retention and growth. You'll act as the trusted advisor, advocate, and liaison between the customer...

  • Customer Success Manager

    2 weeks ago

    Mohali, Punjab, India JungleWorks Full time

    Job DescriptionLocation: Mohali, IndiaStipend: 15,000 (with a chance of performance based PPO)Duration: 6 monthsSummary:Seeking a Customer Success Executive - Trainee to ensure positive customer experiences, build loyalty, and foster long-term relationships.Your Roles and Responsibilities:Manage relationships with International clients to ensure successful...

  • Customer Success Manager

    1 week ago

    Mohali, Punjab, India Relinns Technologies Full time ₹ 5,08,000 - ₹ 8,99,549 per year

    About RelinnsFounded by Rohit Garg, an IIM Udaipur alumnus, Relinns Technologies embodies the pillars of Reliability, Innovation, and Speed. Relinns has been progressing with a set of strong core values which has been guiding the organisation so far. At Relinns, we not only live and breathe tech solutions but also welcome innovation with open arms.With over...

  • Client Account Manager

    2 weeks ago

    Mohali, Punjab, India LE BEAU CLINIC Full time ₹ 3,00,000 - ₹ 10,00,000 per year

    We are looking for a dynamic and results-driven Business Development Manager (BDM) with a strong focus on Client Account Management. The ideal candidate will be responsible for building long-term relationships with clients, ensuring client satisfaction, driving account growth, and identifying new business opportunities.Key ResponsibilitiesServe as the...

  • Customer Success Manager

    2 weeks ago

    Mohali, Punjab, India Lytegen Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Role OverviewWe are seeking a Customer Success Manager with proven leadership and operational experience to establish, scale, and lead our customer service department. This role goes beyond traditional account management—it requires building processes, implementing systems, hiring and training staff, and ensuring that our customer support becomes a...

  • Successful Project Lead

    2 weeks ago

    Mohali, Punjab, India beBeeProject Full time ₹ 1,04,000 - ₹ 1,30,878

    Our organization is seeking a highly organized and proactive Project Director to oversee projects from initiation to successful completion. The ideal candidate will be adept at leading multidisciplinary teams, managing stakeholder expectations, and ensuring projects are delivered on time, within scope, and to the highest quality...