Customer Success Manager

About Relinns

Founded by Rohit Garg, an IIM Udaipur alumnus, Relinns Technologies embodies the pillars of Reliability, Innovation, and Speed. Relinns has been progressing with a set of strong core values which has been guiding the organisation so far. At Relinns, we not only live and breathe tech solutions but also welcome innovation with open arms.

With over eight years of active presence in the industry, our phenomenal growth is a testament to the wealth of knowledge we've accumulated. We've had the privilege of working with top-tier clients like Apollo Tyres, Khatabook, and Manchester City Football Club, and more. Our innovative projects, such as Store My Goods and Ockypocky, exemplify our commitment to pushing the boundaries of technology. At Relinns, we're not just developing tech products; we're shaping the global tech landscape with our visionary approach.

Our team is dedicated to discovering the essence of workplace harmony in the modern era. To navigate this path, we rely on three essential tools: cutting-edge technological solutions, a meticulously dedicated work ethic, and a commitment to crisp bow-tie professionalism.

About the role

We are seeking an experienced and proactive Customer Success Manager to lead our customer success efforts in Mohali. This role involves providing expert-level support and guidance to customers, leading a team of customer success associates, and conducting product demos to drive adoption and satisfaction.

What you need for this position:

• Master's degree in Business Administration, Marketing, or related field (preferred).
• 3-5 years of experience in customer success, account management, or related roles within the technology industry.
• Proven leadership experience, with the ability to mentor and develop a team of customer success associates.
• Strong interpersonal, communication, and presentation skills.
• Ability to handle complex customer situations & drive strategic customer engagements.
• Proficiency in CRM software, MS Office suite, and other customer management tools.
• Strategic mindset with a focus on driving customer satisfaction, retention, and growth.

What you will be doing:

• Serve as the primary point of contact for escalated customer inquiries, complex issues, and strategic accounts.
• Lead and mentor a team of customer success associates, providing guidance and support to deliver exceptional customer service.
• Conduct product demos and presentations to showcase features, benefits, and capabilities to prospective and existing customers.
• Collaborate with cross-functional teams (e.g., sales, product, support) to address customer needs, resolve issues, and drive product improvements.
• Develop and implement customer success strategies to enhance customer retention, satisfaction, and adoption of Relinns' products and services.
• Gather and analyze customer feedback and insights to identify trends, opportunities, and areas for improvement.
• Maintain accurate records of customer interactions, feedback, & resolutions using CRM software.
• Uphold high standards of customer service and satisfaction by ensuring prompt and professional responses to customer inquiries.
• Stay updated with industry trends and best practices in customer success and relationship management.

Top reasons to work with us

• The organisation is led by Rohit, an IIM alumnus who built the organisation on a strong set of values. So you will be continuing your IIM journey itself.
• Join a fast-paced team of like-minded individuals who share the same passion as you with whom you'll tackle new challenges every day.
• Work alongside an exceptionally talented and intellectual team, gaining exposure to new concepts and technologies.
• Enjoy a friendly and high-growth work environment that fosters learning and development.

Job Types: Full-time, Fresher

Pay: ₹508, ₹899,549.80 per year

Benefits:

• Cell phone reimbursement
• Provident Fund

Experience:

• Direct sales: 3 years (Required)

Location:

• Mohali, Punjab (Preferred)

Work Location: In person