
Front Office Manager
2 weeks ago
Drive the daily front office operations within the resort, ensuring seamless guest experiences from arrival to departure while upholding high service standards.
Key Responsibilities
1. Guest Services & Operations
- Oversee check-in/check-out processes and ensure smooth guest arrivals and departures.
- Handle guest inquiries, complaints, requests, and feedback promptly and professionally—enhancing overall satisfaction.
- Maintain up-to-date knowledge of resort amenities, room types, rates, and promotions.
2. Team Leadership & HR Management
- Recruit, train, and mentor front office staff, including desk agents, bell staff, and concierge.
- Prepare staff schedules to ensure adequate coverage while managing labor costs.
- Conduct performance appraisals and promote growth through coaching and recognition.
- Provide backup support to staff during peak times or absence.
3. Coordination & Communication
- Collaborate closely with housekeeping, food & beverage, maintenance, and other departments to synchronize guest needs and services.
- Participate in daily or weekly department leadership meetings to report on performance and discuss improvements.
4. Financial & System Oversight
- Monitor front office controllable expenses to align with departmental budgets.
- Utilize and oversee systems such as PMS (e.g., Opera, Protel), and streamline processes to boost efficiency TurijobsIndeed.
5. Guest Experience Enhancement
- Uphold a guest-first mindset across all front office operations.
- Ensure special services for VIPs and repeat guests are delivered in line with the resort's brand standards.
- Analyze guest feedback and satisfaction surveys to drive service improvements Marriott CareersGrabJobs.
6. Operational Compliance
- Ensure adherence to all resort policies, safety, health, and hygiene standards.
- Maintain front office cleanliness, organization, and professional presentation GrabJobsIndeed.
7. Reporting & Analytics
- Track and analyze key fronts of performance: occupancy, average daily rate (ADR), and revenue per available room (RevPAR) GrabJobsIndeed.
- Prepare periodic reports for senior management, highlighting performance insights and recommendations.
Qualifications & Experience
- Education: Bachelor's degree in Hospitality Management, Business Administration, or related field preferred GrabJobsIndeed.
- Experience: 4–7 years in hotel/resort operations with at least 3 years in a supervisory or managerial front office role (aligning with similar resort roles in Lonavala) Indeed.
- Skills:
- Excellent interpersonal and leadership abilities.
- Strong communication skills in English; Hindi proficiency preferred Foundit+1.
- Familiarity with property management systems (e.g., Opera, Protel).
- Effective problem-solving and conflict resolution.
- Ability to work in rotational shifts, including weekends and holidays.
Compensation & Benefits
- Estimated salary range: ₹45,000–₹55,000 per month, reflecting comparable roles at resort properties in Lonavala Indeed.
- Potential benefits: meals (on-property), training opportunities, and other perks (e.g., accommodation or wellness access).
Job Types: Full-time, Permanent
Pay: ₹45, ₹55,000.00 per month
Benefits:
- Food provided
Language:
- English (Preferred)
Work Location: In person
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