Front Office, Front Office Executive

2 weeks ago

Lonavale, India Della Group Full time

**1. Ensure Outstanding customer care at all times.

2. Maintains a friendly, cheerful and courteous demeanour at all times.

3. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

4. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

5. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

6. Supervise daily shift process ensuring all team members adhere to standard operating procedures.

7. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

8. Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

9.Allocate rooms to expected arrivals after checking the guests preferences and special requests.

10. Cross Check all billing instructions are correctly updated

11. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

13. Performs other duties as assigned, requested or deemed necessary by management.

14. Ensure Front office log book and hotel log book is always updated and actioned upon.

15. Assist all departments in servicing the guests during high volume periods.

**Job Expectations**:
Problem-solving skills;
Applicant should be from Hotel Management background;
Ability to interact with guests;
Ability to work on your own and as part of a team;
Personable, energetic individual with excellent organizational and communication (written and verbal) skills;
Internal and External Communication;

**Minimum Qualification**: Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field

**Minimum Job Experience**: Minimum 2 to 3 years work experience as Front Office Associate / Front office in a hotel.

**Reporting to**: Front Office Manager

**Travel**: N/A

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