Call Center Customer Service Representative

4 hours ago

Mumbai, Maharashtra, India Secure IQ Services Full time ₹ 4,20,000 - ₹ 4,80,000 per year

Call Center Customer Service Representative (Australian Time Zone)

Location:
 Jogani Industrial Estate, Sion Chunabhatti, Mumbai, Maharashtra

Company:
 Secure IQ Services

Compensation:
 ₹35,000 – ₹40,000 per month

Work Hours:
 Aligned with the 
Australian time zone

Job Type:
 Full-time

About the Role

We're seeking a dedicated 
Customer Service Representative
 to join our team at 
Secure IQ Services
. In this role, you'll serve as the primary point of contact for customers — addressing inquiries, resolving issues, and ensuring every interaction delivers a high-quality service experience.

This position is ideal for individuals with strong communication skills, a problem-solving mindset, and a passion for providing excellent customer support.

Key Responsibilities

  • Handle Customer Interactions:
     Manage a high volume of inbound (and occasionally outbound) calls, emails, chats, and social media messages promptly and professionally.
  • Provide Information & Solutions:
     Deliver accurate, complete, and helpful information about company products and services; assist with troubleshooting and setup guidance when needed.
  • Resolve Issues:
     Identify customer needs, research solutions, and ensure timely resolution to enhance satisfaction and loyalty.
  • Escalate When Necessary:
     Forward complex or unresolved issues to relevant internal teams or management for further assistance.
  • Maintain Quality:
     Follow communication procedures, guidelines, and policies while striving for first-contact resolution.

Requirements

  • Excellent verbal and written English communication skills
  • Strong listening, empathy, and problem-solving abilities
  • Prior experience in a customer service or call center role preferred
  • Comfortable working in the 
    Australian time zone
  • Basic computer literacy and familiarity with CRM systems (preferred)

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