Call Center Executive_Fresher_Mumbai

1 day ago


Mumbai, Maharashtra, India SOTC Travel Full time

Apprentice Trainee- Call Center Job Description

Role Overview

This Trainee - Call Center role will span across line functions. In this role, Trainees would require creating revenue by maximizing query conversations, while being compliant to set organizational standards.

Purpose of Role

1. Convert Enquiry to Bookings

2. Ensuring high levels of customer satisfaction

3. Ensuring quality service by following the organization standards

Key Responsibilities

1. Outbound/Inbound calling process - Tele sales

2. Work directly with Customers/Clients via phone in order to persuade them to buy Holiday Packages


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