Hospital Call Center Manager

14 hours ago


Mumbai, Maharashtra, India Sir H.N. Reliance Foundation Hospital & Research Centre Full time ₹ 2,00,000 - ₹ 12,00,000 per year

Company Overview

Sir H.N. Reliance Foundation Hospital & Research Centre is a top-tier, multi-specialty tertiary care hospital in Mumbai with 345 beds. Known for its state-of-the-art infrastructure and a commitment to Respect for Life, it offers advanced diagnostic services and prioritizes excellence in medical care. With a legacy dating back to 1918, the hospital upholds its values through dedicated service and care, continuing a tradition of distinction in the healthcare industry.

Job Overview

We are seeking a dedicated and organized junior level Contact Center Manager to join our team at Sir H.N. Reliance Foundation Hospital & Research Centre in Mumbai. This is a full-time position where you will manage and streamline call routing processes to enhance communication efficiency in a healthcare environment. Join us to contribute to our commitment to excellent patient care and operational excellence.

Qualifications and Skills

  • Proficiency in managing call routing, ensuring inbound and outbound call flows are efficient and effective.
  • Excellent communication skills to interact with staff and manage patient queries professionally.
  • Strong organizational skills to manage multiple tasks and streamline call center operations smoothly.
  • Ability to implement and monitor call center performance metrics to ensure high-quality service delivery.
  • Previous experience in a healthcare setting is preferred, providing insight into patient needs and operational goals.
  • Capability to train and lead a team effectively, fostering a productive work environment.
  • Problem-solving skills to quickly address and resolve any issues that arise with call handling and routing.
  • Must be adept at using communication technology efficiently, ensuring all equipment functions optimally.

Roles and Responsibilities

  • Manage, organize, and streamline call routing, ensuring efficient inbound and outbound call processes.
  • Monitor call center operations, including assessing performance metrics to maintain service standards.
  • Train and guide call center staff, ensuring team members are well-prepared to handle patient inquiries effectively.
  • Address and resolve issues swiftly, maintaining a high level of quality and efficiency in call handling.
  • Develop strategies to improve call center productivity and patient satisfaction rates.
  • Coordinate with healthcare professionals to ensure patient needs are prioritized and met promptly.
  • Maintain records of calls and manage data accurately for reporting and further improvement analysis.
  • Oversee staff


  • Mumbai, Maharashtra, India Allen Lund Company Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Our StoryWith $1,000 in his pocket, Allen Lund made the brave decision to start his own transportation brokerage company. It was 1976, when Allen Lund Company formally opened the first office in Los Angeles. Now, we have 41 offices and continue to growWe are always looking for exceptional people to join our fast paced, challenging, team-oriented work...

  • Branding Executive

    1 week ago


    Mumbai, Maharashtra, India Center Point Hospital Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    As a Branding Executive at Center Point Hospital, you will play a crucial role in the growth and success of our fast-growing super-multi specialty healthcare organization. Your responsibilities will include: - Developing and implementing branding strategies to enhance the visibility and reputation of Center Point Hospital - Collaborating with marketing and...

  • Call Center Executive

    2 weeks ago


    Navi Mumbai, Maharashtra, India D2mpro Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    Experience: Minimum 1 to 3 Years Experience in a USA/UK-Based Call CenterKey Responsibilities:1. Answer Incoming Calls:o Professionally and efficiently handle incoming customer calls, addressing inquiries and providing appropriate solutions.o Ensure each customer interaction is handled promptly and courteously.2. Provide Information & Support:o Assist...

  • Call Center Operator

    7 hours ago


    Mumbai, Maharashtra, India Remi Elektrotechnik Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    For attending toll-free calls for service of fans & appliances & record service required in English in CRM of fans & appliances for free service in manufacturing warranty period or out of warraty period. Required Candidate profileShould have minimum 1-2 years' experience as a call center operator; must know Hindi & English as all service requirement will...

  • Center Manager

    2 days ago


    Mumbai, Maharashtra, India Clean Charm Full time ₹ 8,40,000 - ₹ 96,00,000 per year

    Role DescriptionThis is a full-time on-site role for a Center ManagerThe Center Manager will be responsible for overseeing the daily operations of the play center, managing staff, ensuring customer satisfaction, coordinating events, and maintaining the facility's safety and cleanliness standards.Additionally, the role entails handling administrative tasks,...

  • Center Manager

    3 weeks ago


    Mumbai, Maharashtra, India Of10 Full time

    Job DescriptionCompany DescriptionOf10 is a design-led, contemporary lifestyle brand and a pioneer in collaborative workspaces. Located in Hiranandani Gardens, Powai, Mumbai, we offer curated co-working spaces that connect innovators and local tastemakers to the latest trends. Each Of10 space features a unique blend of innovative design, focusing on the...


  • Juhu Beach, Mumbai, Maharashtra, India T & A Solutions Full time ₹ 3,00,000 - ₹ 7,20,000 per year

    Posted on -January 1, 2018Designation - Location - Mumbai(Juhu) Experience - Salary - 25k -60k Gender - Qualification - Skills - Target Industry - Designation:Marketing Manager for Hospital Experience of the post: 2 yr to 6years. Salary 25k -60k Gender:Male Location:Mumbai(Juhu) Target Industry:Hospital/Clinics ...

  • Center Manager

    2 days ago


    Mumbai, Maharashtra, India Of10 Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionOf10 is a design-led, contemporary lifestyle brand and a pioneer in collaborative workspaces. Located in Hiranandani Gardens, Powai, Mumbai, we offer curated co-working spaces that connect innovators and local tastemakers to the latest trends. Each Of10 space features a unique blend of innovative design, focusing on the intersection of...


  • Mumbai, Maharashtra, India Equations Placements Full time

    Job DescriptionWe are currently looking out for Customer Support Executives (voice process) Leading International Call Centers in Malad, Powai & ThaneInternational Voice Process (US / UK)- Salary is upto 55,000 + Annual Bonus- Fixed Shift / Weekend s Off- Performance Incentives- Transport FacilitiesCaLL or WhatsAppApurva 8850691836WFH / WFO is also...


  • Navi Mumbai, Maharashtra, India MPCT Hospital, Sanpada Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Handle inbound and outbound calls related to hospital services, appointments, and patient queries.Provide accurate information about doctors, departments, OPD/IPD services, and hospital facilities.Assist patients in scheduling, rescheduling, or canceling appointments.Record and update patient details in the hospital system.Coordinate with various departments...