Calling Executive

2 days ago

Mumbai, Maharashtra, India J D Healthcare Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year
Job Summary:

We are looking for a proactive and detail-oriented Calling Executive to manage incoming and outgoing calls related to hospital billing queries. The ideal candidate will serve as a vital link between JD Healthcare and hospital billing departments, ensuring timely resolution of issues, clear communication, and excellent customer service.


Key Responsibilities:
  • Handle incoming calls from hospital billing departments regarding invoices, payments and billing clarifications.
  • Make outbound calls to follow up on outstanding bills, share invoice details and provide updates.
  • Coordinate with the internal billing and logistics teams to ensure accurate information is shared.
  • Maintain detailed call logs and update systems with relevant information.
  • Escalate complex issues to the billing manager or concerned department when necessary.
  • Build and maintain positive relationships with hospital staff and ensure professional communication at all times.
  • Ensure billing disputes are resolved quickly and accurately.
  • Provide regular updates and reports to the team lead or supervisor.
Requirements:
  • Minimum 1–2 years of experience in a similar calling/customer service/billing support role (healthcare industry preferred).
  • Good communication skills
  • Proficient in MS Office
  • Strong problem-solving skills and attention to detail.
  • Ability to multitask and work under pressure in a fast-paced environment.

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