Call Center Representative

7 days ago


Mumbai, Maharashtra, India Ujobs Consulting Full time ₹ 2,40,000 - ₹ 3,60,000 per year
  • Manage and resolve escalated customer issues in a timely and professional manner.
  • Collaborate with other support team members to gather information and insights to address customer concerns.
  • Act as a point of contact for complex customer queries and provide solutions that meet their needs.
  • Identify trends in escalated issues and collaborate with the team to implement proactive solutions.
  • Maintain accurate records of customer interactions and escalations in the CRM system.

Requirements :

  • Role involves handling incoming calls and making outbound calls as per the requirement.
  • Flexibility to work in night shifts with rotational day offs is required; this position is office-based only
  • Excellent communication skills, both written and verbal
  • Strong problem-solving abilities and a proactive approach to addressing customer concerns

Whatsapp CV

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person


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