Call Center Representative

1 week ago

Mumbai, Maharashtra, India Transworld Systems, Inc. Full time ₹ 1,65,000 per year

*Please Note:

  • English language proficiency is required for this role.
  • This is a full-time, work from office role.
  • This requires a U.S. schedule - India Night shift 

Walk In Interviews:

Monday to Friday

4:00 PM to 7:00PM IST

Address:

Transworld Systems Inc.

Vishwaroop IT Park,7th Floor,

Vashi, Navi Mumbai – 400703

TSI Recruitment :

Kindly carry your Updated resume and Photo ID proof.

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, "Verint". This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.

Work Location: This is an On Site position and location is Vashi at

7th Floor, Vishwaroop IT Park, Sector 30-A, Vashi, Navi Mumbai – 400705

Compensation: INR · Mumbai: ₹16,500 monthly

Shift: Night / Days Off: Saturday and Sunday

Upon submitting your job application, you may contact our Talent Acquisition team regarding questions by utilizing the following resources:

Email Us:

Contact: Saiqa

Build Your Future Come join our thriving team as a Semi-Voice Customer Service Representative We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI (part of TSI family of companies)?

  • Paid training
  • Team-oriented work environment
  • Growth opportunity
  • Generous Incentive opportunity
  • Comprehensive benefits package available: including medical insurance/ ESIC, paid time off and paid holidays
  • Transport facility (Depends on policy and shift) - Transportation provided
  • Working 5 days/week

In This Role, You Will:

  • Customer Interaction: Handle semi-voice interactions with customers, including answering queries, providing information, and guiding them through the mortgage application and approval process.
  • Data Management: Process and update mortgage-related information accurately in our systems, ensuring all documentation and data are complete and up-to-date.
  • Documentation Review: Review and verify mortgage documents, ensuring compliance with company policies and regulatory requirements.
  • Issue Resolution: Identify and resolve issues or discrepancies in mortgage applications or processes, escalating complex cases to senior team members as needed.
  • Compliance: Adhere to all regulatory and company compliance standards, ensuring that all interactions and documentation meet required guidelines.
  • Communication: Maintain clear and effective communication with customers and team members, providing regular updates and follow-ups as necessary.
  • Reporting: Prepare and submit reports on processing metrics, customer feedback, and any issues encountered during the mortgage process.

Ideal Candidate Qualifications:

  • Excellent organizational and time-management skills.
  • Ability to work independently and as part of a team.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and accuracy.
  • Ability to handle multiple tasks and prioritize effectively.
  • Graduate Fresher's or HSC + Minimum 6 months of experience.
  • Customer-centric attitude with strong problem-solving skills.
  • Adaptability to changing processes and requirements.

This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

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