Call Center Executive
8 hours ago
Roles and Responsibilities
- Handle inbound calls from customers, resolve their queries and concerns in a timely manner.
- Make outbound calls to potential clients to generate leads and convert them into paying customers.
- Process customer orders, handle complaints, and provide excellent customer service.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet daily/weekly targets set by the management team.
Desired Candidate Profile
- 1-5 years of experience in BPO or call center environment.
- Excellent communication skills with ability to handle high-pressure situations.
- Proficiency in handling multiple tasks simultaneously while maintaining accuracy and efficiency.
- Strong problem-solving skills with attention to detail.
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