Call Center Executive
5 days ago
Inbound Customer Care Job Description
- Role Handle inbound calls from customers regarding medical/emergency support, ambulance booking, and health queries.
- Customer Interaction Answer calls politely, listen to the query, and provide correct information/assistance.
- Ambulance Booking Support Register details, confirm location, and ensure timely ambulance dispatch.
- Problem Solving Address customer concerns, guide them with correct process, and escalate issues if needed.
- Documentation – Update call details, booking info, and maintain records in system (CRM).
- Communication Skills – Good Hindi + basic English required, clear voice, patient & empathetic approach.
- Shift Work – Rotational shifts as it is a healthcare emergency service (24x7 working environment).
• Target / KPI – Call handling time, customer satisfaction, accuracy in data entry. - Growth – Scope to move into team leader / senior roles with experience.
Work Location - Thane, Mumbai
Himanika
Mahesh
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