Call Center Executive

5 days ago


Mumbai, Maharashtra, India Bestal Hr Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Inbound Customer Care Job Description

  • Role Handle inbound calls from customers regarding medical/emergency support, ambulance booking, and health queries.
  • Customer Interaction Answer calls politely, listen to the query, and provide correct information/assistance.
  • Ambulance Booking Support Register details, confirm location, and ensure timely ambulance dispatch.
  • Problem Solving Address customer concerns, guide them with correct process, and escalate issues if needed.
  • Documentation – Update call details, booking info, and maintain records in system (CRM).
  • Communication Skills – Good Hindi + basic English required, clear voice, patient & empathetic approach.
  • Shift Work – Rotational shifts as it is a healthcare emergency service (24x7 working environment).
    • Target / KPI – Call handling time, customer satisfaction, accuracy in data entry.
  • Growth – Scope to move into team leader / senior roles with experience.

Work Location - Thane, Mumbai

Himanika

Mahesh



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