Customer Relationship Manager

4 days ago

Baner, Maharashtra, India AUTO CASA PRIVATE LIMITED Full time ₹ 3,60,000 - ₹ 5,40,000 per year

About Us:

Prismax is a German-engineered automotive detailing brand with a global footprint. We specialize in high-end Paint Protection Films (PPF), ceramic coatings, and professional car care products, delivering precision, innovation, and protection to enthusiasts and professionals alike. With our Indian expansion underway, we're looking for creative minds to join our content team and help tell our story through compelling digital content.

Position Summary

The Customer Relationship Manager will be the primary point of contact for Prismax's B2B and B2C clients, ensuring an exceptional customer experience from first interaction to long-term retention. This role bridges sales, after-sales service, and brand loyalty, reinforcing Prismax's reputation as the global leader in premium car-care and detailing solutions.

Key Responsibilities :-

Client Engagement & Relationship Building

  • Build and nurture strong relationships with car-detailing studios, PPF installers, dealers, and high-end car owners.
  • Understand client needs and proactively recommend Prismax products and solutions (PPF, ceramic coatings, detailing chemicals, accessories).
  • Maintain regular communication via calls, emails, and in-person visits or video meetings.

Customer Support & Retention

  • Ensure swift resolution of client queries, complaints, or warranty issues, providing a seamless, premium experience.
  • Track customer feedback and collaborate with operations and marketing teams to improve service quality.
  • Develop loyalty programs, referral incentives, and follow-up protocols to increase repeat business.

Sales Coordination & Growth

  • Work closely with the sales team to identify upsell and cross-sell opportunities.
  • Assist in onboarding new B2B clients: explaining product specifications, training sessions, and after-care guidance.
  • Maintain CRM databases (HubSpot/Zoho/Salesforce) with accurate customer records and interaction history.

Reporting & Analysis

  • Monitor KPIs such as customer satisfaction scores (CSAT), Net Promoter Score (NPS), and repeat purchase rates.
  • Provide management with insights on market trends, competitor activity, and customer needs.
  • Generate regular reports on relationship health, complaints, and retention metrics.

Desired Attributes

  • Passion for automotive care, detailing, and luxury brands.
  • Strategic thinker with problem-solving ability and attention to detail.
  • Self-driven, organized, and comfortable working in a fast-growing, international brand environment.

Performance Metrics

  • Customer satisfaction and retention rate.
  • Speed and quality of issue resolution.
  • Growth in repeat orders and referrals.
  • B2B partnership success and expansion.

Job Type: Full-time

Pay: ₹30, ₹45,000.00 per month

Benefits:

  • Cell phone reimbursement

Experience:

  • B2B sales: 2 years (Required)
  • Cold calling: 3 years (Required)
  • Customer relationship management: 2 years (Required)
  • Complaint handling: 2 years (Required)

Language:

  • English (Required)

Work Location: In person

  • Relationship Manager I

    1 day ago

    Baner, Maharashtra, India Home LoanMortgage Loan . Full time ₹ 20,00,000 - ₹ 60,00,000 per year

    Key Responsibilities:Identify and source potential customers for Home Loans, LAP (Loan Against Property), and Mortgage Loans.Generate leads through direct sales, builder tie-ups, real estate agents, and DSA networks.Assess and analyze customer financials (ITR, salary slips, bank statements) to determine loan eligibility.Manage the end-to-end loan process —...

  • Relationship Manager(Real estate)

    1 week ago

    Baner, Maharashtra, India The Art Of Living HR Full time ₹ 40,00,000 - ₹ 80,00,000 per year

    Job description:The Relationship Manager will be responsible for building and maintaining strong client relationships, understanding client needs, and providing property solutions that align with their requirements. The role involves managing end-to-end sales processes, ensuring client satisfaction, and driving business growth for the company.Key...

  • Sales and Operations Manager

    5 days ago

    Baner, Maharashtra, India Skillgenic Full time ₹ 2,16,000 - ₹ 3,00,000 per year

    Location: Pune (Work From Home + Field Work) Salary: 18,000 – 25,000 per month + incentivesJob Type: Full-TimeKey Responsibilities: Drive lead generation and conversions through cold sales, client visits, and field activities. Execute innovative sales strategies to achieve monthly and quarterly targets.Build and nurture strong client relationships,...

  • Business Success Manager

    1 day ago

    Baner, Maharashtra, India Equiwealth Research Pvt Ltd. Full time ₹ 10,24,142 per year

    Job Title: Business Success ManagerLocation: PuneDepartment: Sales.About Equi Wealth Research:Equi Wealth Research is a firm operating in the wealth-/investment-advisory / business-research space. As a Business Success Manager at this company, you'll be working at the intersection of client business outcomes and the company's service delivery, ensuring...

  • Sales and Business Development Manager

    5 days ago

    Baner, Maharashtra, India Brainmine Web Solutions Pvt Ltd Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    Job Title: Sales and Business Development Manager (Experience In Digital Services Sale Is Mandatory)Location: Pashan Baner Link Road, Pune (On-site)Company: Brainmine Web Solutions Pvt. Ltd.Experience Required: 1–5 yearsIndustry: Digital Marketing / IT ServicesAbout UsBrainmine Web Solutions Pvt. Ltd. is a full-service Digital Consulting and Marketing...

  • Business Development Manager

    1 day ago

    Baner, Maharashtra, India Muks Robotics Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Business Development Manager (BDM)Company: Interiors by Ashwiinii DongareLocation: Baner, PuneJob Overview:The Business Development Manager will be responsible for driving business growth by identifying new opportunities, building client relationships, and promoting the company's interior design and execution services. The role requires a...

  • Business Development Manager

    1 week ago

    Baner, Maharashtra, India Muks Robotics – The AI Robotics Company Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Business Development Manager (BDM)Company: Interiors by Ashwiinii DongareLocation: Baner, PuneJob Overview:The Business Development Manager will be responsible for driving business growth by identifying new opportunities, building client relationships, and promoting the companys interior design and execution services. The role requires a proactive...

  • Business Development Manager

    2 weeks ago

    Baner, Maharashtra, India Plainsurf Solutions Full time ₹ 8,40,000 - ₹ 14,40,000 per year

    Job SummaryWe are seeking an experienced and dynamic Business Development Manager with 5-8 years of proven experience in driving sales, managing client relationships, and developing business opportunities. The ideal candidate will hold an MBA degree and possess expertise in Salesforce, E-commerce, DevOps, Web Applications and Websites, Mobile Applications,...

  • Senior Sales Manager

    5 days ago

    Baner, Maharashtra, India Muks Robotics – The AI Robotics Company Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Senior Sales ManagerLocation: Baner, Pune Company: Muks Robotics AI Pvt. Ltd. Company website:  Experience Required: 2+ yearsAbout the role: We are seeking a Senior Sales Manager with a passion for AI and Robotics to lead business development efforts, build client relationships, and drive sales growth. The ideal candidate should have a good...

  • Senior Sales Manager

    2 days ago

    Baner, Maharashtra, India Muks Robotics Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Senior Sales ManagerLocation: Baner, Pune Company: Muks Robotics AI Pvt. Ltd. Company website:  Experience Required: 2+ yearsAbout the role: We are seeking a Senior Sales Manager with a passion for AI and Robotics to lead business development efforts, build client relationships, and drive sales growth. The ideal candidate should have a good...