Customer Relationship Manager

24 hours ago

Baner, Maharashtra, India AUTO CASA PRIVATE LIMITED Full time ₹ 3,60,000 - ₹ 5,40,000 per year

About Us:

Prismax is a German-engineered automotive detailing brand with a global footprint. We specialize in high-end Paint Protection Films (PPF), ceramic coatings, and professional car care products, delivering precision, innovation, and protection to enthusiasts and professionals alike. With our Indian expansion underway, we're looking for creative minds to join our content team and help tell our story through compelling digital content.

Position Summary

The Customer Relationship Manager will be the primary point of contact for Prismax's B2B and B2C clients, ensuring an exceptional customer experience from first interaction to long-term retention. This role bridges sales, after-sales service, and brand loyalty, reinforcing Prismax's reputation as the global leader in premium car-care and detailing solutions.

Key Responsibilities :-

Client Engagement & Relationship Building

  • Build and nurture strong relationships with car-detailing studios, PPF installers, dealers, and high-end car owners.
  • Understand client needs and proactively recommend Prismax products and solutions (PPF, ceramic coatings, detailing chemicals, accessories).
  • Maintain regular communication via calls, emails, and in-person visits or video meetings.

Customer Support & Retention

  • Ensure swift resolution of client queries, complaints, or warranty issues, providing a seamless, premium experience.
  • Track customer feedback and collaborate with operations and marketing teams to improve service quality.
  • Develop loyalty programs, referral incentives, and follow-up protocols to increase repeat business.

Sales Coordination & Growth

  • Work closely with the sales team to identify upsell and cross-sell opportunities.
  • Assist in onboarding new B2B clients: explaining product specifications, training sessions, and after-care guidance.
  • Maintain CRM databases (HubSpot/Zoho/Salesforce) with accurate customer records and interaction history.

Reporting & Analysis

  • Monitor KPIs such as customer satisfaction scores (CSAT), Net Promoter Score (NPS), and repeat purchase rates.
  • Provide management with insights on market trends, competitor activity, and customer needs.
  • Generate regular reports on relationship health, complaints, and retention metrics.

Desired Attributes

  • Passion for automotive care, detailing, and luxury brands.
  • Strategic thinker with problem-solving ability and attention to detail.
  • Self-driven, organized, and comfortable working in a fast-growing, international brand environment.

Performance Metrics

  • Customer satisfaction and retention rate.
  • Speed and quality of issue resolution.
  • Growth in repeat orders and referrals.
  • B2B partnership success and expansion.

Job Type: Full-time

Pay: ₹30, ₹45,000.00 per month

Benefits:

  • Cell phone reimbursement

Experience:

  • B2B sales: 2 years (Required)
  • Cold calling: 3 years (Required)
  • Customer relationship management: 2 years (Required)
  • Complaint handling: 2 years (Required)

Language:

  • English (Required)

Work Location: In person

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