Phone Support Specialist

3 days ago


All India Revolut Full time ₹ 6,00,000 - ₹ 12,00,000 per year

You will be joining the Financial Crime Operations department at Revolut, where you will be at the forefront of ensuring customers" safety and financial security. As a Customer Support Specialist in the FinCrime department, your role will involve providing top-notch support to millions of customers worldwide. Your responsibilities will include: - Delivering outstanding customer service over the phone to ensure customers" confidence in using Revolut's features. - Applying problem-solving and communication skills to identify and prevent fraudulent activities. - Detecting and reporting suspicious transactions. - Leading projects to enhance team processes and procedures. - Handling sensitive and confidential information with care. To excel in this role, you are required to have: - Proficiency in English. - Strong communication abilities. - Previous experience in financial crime. - 6+ months of phone-based customer support experience. - Ability to multitask, work under pressure, and meet deadlines. - Willingness to work flexible shifts, including nights and weekends. - Collaboration skills to work with diverse compliance teams in a dynamic environment. - Attention to detail. Revolut values its employees" career growth and offers training opportunities for transitioning to other roles within the company. The company actively encourages individuals from diverse backgrounds to apply and be part of its multicultural and dedicated team. Please note that this is a remote position based in India.,


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