Support Specialist II

3 weeks ago

Vadodara India Qualifacts Full time

Job Description Job Description Responsibilities for the Support Specialist II - Provide technical support to customers by researching and answering questions, troubleshooting problems, and optimizing software performance - Provide outstanding customer service, including timely, concise, and accurate responses, and proactive customer issue management, while handling all customer requests in a professional, positive, and dignified manner - Provide training and consultation - Develop knowledge in other domain areas - Begin working within additional service offerings (Live Chat, Concierge, Phone Line) and participating in NRR-based projects (LOE/SOW) - Effectively communicate (verbal, listening, and written) with team, leadership, and customers - Create a positive team environment with motivation and energy - Gain and maintain the trust and confidence of team members by demonstrating integrity, accountability, and flexibility - Utilize clearing house to process claims - Work claims within a 24-hour time period - Identify rejection trends and work towards reducing them for customers - Work with managed care networks and insurance carriers to process claims - Resolve moderate to high complexity/priority requests with consistent quality Qualifications Of The Support Specialist II - Bachelor's degree, or High School diploma with relevant EHR/Software customer service or behavioral health agency; experience may substitute for an undergraduate degree - 2 years of related experience Knowledge, Skills, And Abilities Of The Support Specialist II - Ability to ask probing questions based on effective listening - Is on time and prepared for meetings; can make advanced arrangements when they are not available - Is able to own and deliver on commitments - Can proactively assist teammates with request resolutions Qualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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