Support Specialist II
3 days ago
Job Description:Responsibilities for the Support Specialist IIProvide technical support to customers by researching and answering questions, troubleshooting problems, and optimizing software performanceProvide outstanding customer service, including timely, concise, and accurate responses, and proactive customer issue management, while handling all customer requests in a professional, positive, and dignified mannerProvide training and consultationDevelop knowledge in other domain areasBegin working within additional service offerings (Live Chat, Concierge, Phone Line) and participating in NRR-based projects (LOE/SOW)Effectively communicate (verbal, listening, and written) with team, leadership, and customersCreate a positive team environment with motivation and energyGain and maintain the trust and confidence of team members by demonstrating integrity, accountability, and flexibilityUtilize clearing house to process claimsWork claims within a 24-hour time periodIdentify rejection trends and work towards reducing them for customersWork with managed care networks and insurance carriers to process claimsResolve moderate to high complexity/priority requests with consistent qualityQualifications of the Support Specialist IIBachelor's degree, or High School diploma with relevant EHR/Software customer service or behavioral health agency; experience may substitute for an undergraduate degree2 years of related experienceKnowledge, Skills, and Abilities of the Support Specialist IIAbility to ask probing questions based on effective listeningIs on time and prepared for meetings; can make advanced arrangements when they are not availableIs able to own and deliver on commitmentsCan proactively assist teammates with request resolutionsQualifacts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Support Specialist II
3 weeks ago
Vadodara, India Qualifacts Full timeJob Description Job Description Responsibilities for the Support Specialist II - Provide technical support to customers by researching and answering questions, troubleshooting problems, and optimizing software performance - Provide outstanding customer service, including timely, concise, and accurate responses, and proactive customer issue management, while...
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AR Specialist II
1 week ago
Vadodara, Gujarat, India Qualifacts Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Description:Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve....
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(Only 24h Left) AR Specialist II
3 weeks ago
Vadodara, India Qualifacts Full timeJob Description Job Description Qualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those...
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Support Specialist II
4 days ago
Vadodara, Gujarat, India Qualifacts Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob Description:Support Specialist •Knowledge/Application•Developing Knowledge; Appropriately makes decisions after receiving some assistance from manager, supervisor, and senior staff and seeks guidance on what to escalate; Meets Ticket Productivity goals and adherence to SLA/SLO requirements; Resolve low to moderate complexity/priority requests with...
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Technical Support Specialist
2 weeks ago
Vadodara, Gujarat, India CDT Software and Support Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Description – Technical Support (ERP & Database)Position OverviewWe are looking for a motivated and skilledTechnical Support Specialistto join our team. This role involves providing timely ERP support to retailers, resolving technical issues, and ensuring smooth operations. The ideal candidate should have a strong understanding of databases (MSSQL),...
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RCM AR Specialist II
2 weeks ago
vadodara, India Qualifacts Full timeQualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’...
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RCM AR Specialist II
2 weeks ago
Vadodara, India Qualifacts Full timeQualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’...
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RCM AR Specialist II
2 weeks ago
Vadodara, India Qualifacts Full timeis a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive...
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RCM AR Specialist II
1 week ago
Vadodara, India Qualifacts Full timeQualifacts is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’...
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RCM AR Specialist II
3 days ago
Vadodara, India Qualifacts Full timeis a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence. Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve. Qualifacts’ comprehensive...
