IT Support Specialist

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Support Specialist in India.

As an IT Support Specialist, you will play a crucial role in keeping the company's technology running smoothly and efficiently. You will provide world-class support for internal users, managing hardware, software, and cloud-based tools to ensure seamless operations. This role involves troubleshooting technical issues, provisioning devices, assisting with onboarding, and maintaining IT documentation. You will work closely with colleagues across departments, ensuring technology enhances productivity and employee experience. The position provides an excellent opportunity to develop hands-on IT skills, work with diverse systems, and contribute to a collaborative, fast-paced environment with global impact.

Accountabilities:

• Provide technical support for company-owned computers, mobile devices, and Enterprise SaaS applications.
• Set up, configure, and maintain laptops, desktops, and mobile devices, ensuring smooth onboarding and deprovisioning of users.
• Troubleshoot network connectivity, hardware, and software issues, escalating when necessary.
• Maintain and update internal IT documentation and standard operating procedures.
• Support conference room A/V systems and other IT infrastructure.
• Respond to Level 1 service requests within defined service-level agreements (SLAs).
• Assist with IT projects and other tasks as assigned by management.

• Bachelor's degree or equivalent experience/certification in IT, Information Systems, or related field.
• Basic understanding of network protocols and troubleshooting connectivity issues.
• 2+ years of relevant IT support experience in a corporate environment.
• Experience managing Apple devices, Windows systems, and cloud SaaS tools (e.g., Google Workspace, Slack).
• Familiarity with endpoint management tools such as Jamf or Microsoft Intune.
• Knowledge of Linux OS management and security frameworks (ISO 27001/SOC II Type II) is a plus.
• Strong problem-solving skills, attention to detail, and excellent communication for providing top-tier customer support.
• Ability to work on-site in Chennai a minimum of 4 days per week.

• Competitive base salary and performance-based recognition.
• Potential equity through Restricted Stock Units (RSUs).
• Comprehensive medical benefits including health insurance, personal accident insurance, and group term life insurance.
• Parental leave, sick leave, public holidays, and gratuity.
• Flexible allowances for professional development, mobile/telephone expenses, vehicle reimbursement, and meals.
• Opportunities to work in a collaborative, inclusive, and impact-driven environment.
• Participation in employee resource groups and wellness programs.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
It compares your profile to the job's core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the three candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias, focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps—such as interviews or additional assessments—are then made by their internal hiring team.

Thank you for your interest

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