Support Specialist

21 hours ago

India System Soft Technologies Full time

Job Description Role: Support Specialist Horizon VDI Location: Remote in India Duration: 12 months Key Responsibilities Provide Level 13 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration Education: Associate or Bachelor's degree in Computer Science, Information Technology, or a related field. Preferred Certification(s): VMware Certified Professional Desktop and Mobility (VCP-DTM). Required Experience: 2+ years in IT support roles with at least 1 year supporting VDI environments Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting Preferred Experience: 3+ years supporting end-user computing or VDI in enterprise environments Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates Please share resume to [Confidential Information]

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