Support Specialist

1 week ago

India Idea Elan Full time ₹ 30,00,000 - ₹ 90,00,000 per year
Position Type: Full-Time
Work Type: Remote Role     
 
Company Description
 
We are a product based company that provides comprehensive software solutions for research facilities in Universities and Institutions worldwide.

Please visit for more information.
 
Job Description
 
We are looking for a Support Specialist with excellent communication skills and 1–3 years of experience in providing technical or product support. The ideal candidate should be customer-oriented, proactive, and capable of resolving client issues effectively.
 
Key responsibilities
  • Respond to customer queries via email, chat, or call.
  • Understand the SaaS product to assist clients with their issues.
  • Work closely with internal teams to resolve technical problems.
  • Maintain documentation of issues and resolutions.
  • Ensure timely follow-up and closure of all support tickets.
Required Experience
  • Excellent written and verbal communication skills.
  • Customer-first mindset and ability to handle queries professionally.
  • Basic understanding of SaaS platforms or willingness to learn.
  • Organized, detail-oriented, and a good team player.
  • Prior experience in a B2B SaaS company.
Working Hours

This is a full-time remote position that requires availability during 2:00 PM IST – 11:00 PM IST.

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