Support Specialist

4 days ago

All India ClinicMind Full time ₹ 9,00,000 - ₹ 12,00,000 per year

As a Support Specialist at ClinicMind's PatientHub Team, you will play a crucial role in providing professional and empathetic support to clients while troubleshooting and resolving technical issues efficiently. Your expertise is essential in ensuring a seamless client experience within a fast-paced, tech-driven environment. **Key Responsibilities:** - Serve as the initial point of contact for PatientHub clients, delivering timely and empathetic support. - Troubleshoot and resolve issues related to the PatientHub platform and integrated technologies. - Handle Level 2 support responsibilities, addressing escalated technical issues with thorough investigation. - Collaborate cross-functionally to coordinate resolutions across multiple teams. - Utilize GoHighLevel expertise to configure, optimize, and support client workflows. - Assist clients in adopting AI and Machine Learning technologies within PatientHub. - Document and escalate technical issues when necessary, ensuring prompt resolutions. - Educate clients on system best practices and tools for effective communication and engagement. - Maintain detailed records of client interactions and resolutions. - Stay updated on relevant updates, tools, and best practices in the industry. **Qualifications:** - Fluent English communication skills (both written and verbal) are essential. - 2+ years of hands-on GoHighLevel experience, certification preferred. - 3+ years of customer service experience in a client-facing environment. - Experience with Machine Learning / AI technology. - Strong problem-solving skills and effective multitasking abilities. - Demonstrated capacity to work independently in a remote setting. - Experience with websites and SEO is beneficial. **Additional Details:** - Must have a reliable broadband internet connection and a dedicated, quiet workspace for remote work. - Comfortable working in the Eastern Time Zone/US Shift. - Laptop/Desktop with at least 16 GB RAM.,

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