IT Support Specialist

3 days ago

India Pluntra Full time

Job Description Company Description Pluntra is a forward-thinking software and technology solutions company focused on building innovative, user-centered products that make a real impact. We specialize in creating scalable, high-performance applications that help businesses grow, adapt, and lead in a rapidly changing digital landscape. Our mission is simple: turn great ideas into exceptional software. We partner with startups and establish companies alike to design, develop, and deliver solutions that are intuitive, efficient, and built to last. At Pluntra, we combine creativity, collaboration, and technical excellence to push boundaries and bring visions to life transforming complex challenges into elegant, effective results. Role Description Pluntra is seeking a detail-oriented and customer-focused IT Support Specialist to provide technical assistance and support to our employees and clients. You'll play a key role in troubleshooting hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day technology operations across the organization. Key Responsibilities - Provide first- and second-level technical support for hardware, software, and network issues via email, chat, phone, or in person. - Install, configure, and maintain operating systems, applications, and peripheral equipment. - Troubleshoot system and network problems, diagnosing and resolving hardware/software faults. - Manage user accounts, permissions, and access within company systems. - Escalate complex issues to senior IT staff or external vendors when needed. - Monitor and maintain IT infrastructure, including servers, switches, Wi-Fi, and printers. - Document technical procedures, solutions, and support logs. - Assist in onboarding/offboarding of employees, ensuring proper setup of accounts and equipment. - Support cybersecurity protocols and ensure adherence to company IT policies. - Participate in periodic system upgrades, migrations, and maintenance windows. Qualifications - Bachelor's or Master's degree in Computer Science, Engineering, or a related field (or equivalent experience). - 5+ years of professional software engineering or IT support experience. - Proficiency in one or more programming languages (e.g., Java, Python, JavaScript/TypeScript, Go, C#). - Strong understanding of data structures, algorithms, and system design. - Experience with modern frameworks, APIs, and cloud platforms (AWS, GCP, or Azure). - Excellent problem-solving skills and attention to detail. How to Apply Apply via our external site: https://pluntra.online/apply

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