Client Councillor/ Telecaller
2 days ago
Job Summary
We are seeking a proactive and customer-focused Client Counselor / Telecaller to join our Skin & Hair Clinic. The role involves handling client inquiries, providing treatment information, booking appointments, conducting follow-ups, and supporting clients throughout their treatment journey. The ideal candidate must have excellent communication skills, a pleasant personality, and the ability to convert inquiries into consultations.
Key ResponsibilitiesClient Communication & Counseling
- Handle incoming calls, WhatsApp messages, website leads, and social media inquiries.
- Understand client concerns related to skin, hair, and cosmetic procedures.
- Provide accurate information on treatments, pricing, packages, and procedures.
- Explain treatment benefits, processes, and pre/post-care guidelines.
- Convert inquiries into clinic visits and consultations.
Telecalling & Lead Management
- Conduct outbound calls to follow up on leads and past inquiries.
- Maintain and update CRM or lead management systems.
- Ensure timely follow-ups to maximize appointment bookings.
- Achieve monthly conversion and sales targets.
Patient Experience & Support
- Greet and assist walk-in clients; ensure a positive clinic experience.
- Coordinate with dermatologists and therapists for seamless client flow.
- Explain treatment plans recommended by doctors to clients.
- Follow up with clients after consultations and treatments for feedback and retention.
Administrative & Operational Tasks
- Schedule appointments and manage daily clinic calendars.
- Maintain client records and documentation.
- Provide reports on lead conversion, monthly sales, and client satisfaction.
- Assist in promotional activities, events, and marketing campaigns when required.
Skills & Qualifications
- Minimum 1–3 years of experience in telecalling, counseling, customer service, or hospitality (Healthcare/Beauty/Wellness preferred).
- Excellent verbal communication and persuasive skills.
- Strong ability to build rapport and handle objection.
- Good knowledge of skincare/haircare treatments (training will be provided).
- Basic computer knowledge & experience with CRM/lead management tools.
- Pleasant personality, patience, and a client-focused approach.
Job Type: Full-time
Pay: ₹12, ₹15,000.00 per month
Work Location: In person
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