Client Councillor/ Telecaller

3 days ago

Nemom Thiruvananthapuram Kerala, India Alpha heal Institute of Medical Cosmetology & Aesthetic Medicine Full time

Job Summary

We are seeking a proactive and customer-focused Client Counselor / Telecaller to join our Skin & Hair Clinic. The role involves handling client inquiries, providing treatment information, booking appointments, conducting follow-ups, and supporting clients throughout their treatment journey. The ideal candidate must have excellent communication skills, a pleasant personality, and the ability to convert inquiries into consultations.

Key ResponsibilitiesClient Communication & Counseling

  • Handle incoming calls, WhatsApp messages, website leads, and social media inquiries.
  • Understand client concerns related to skin, hair, and cosmetic procedures.
  • Provide accurate information on treatments, pricing, packages, and procedures.
  • Explain treatment benefits, processes, and pre/post-care guidelines.
  • Convert inquiries into clinic visits and consultations.

Telecalling & Lead Management

  • Conduct outbound calls to follow up on leads and past inquiries.
  • Maintain and update CRM or lead management systems.
  • Ensure timely follow-ups to maximize appointment bookings.
  • Achieve monthly conversion and sales targets.

Patient Experience & Support

  • Greet and assist walk-in clients; ensure a positive clinic experience.
  • Coordinate with dermatologists and therapists for seamless client flow.
  • Explain treatment plans recommended by doctors to clients.
  • Follow up with clients after consultations and treatments for feedback and retention.

Administrative & Operational Tasks

  • Schedule appointments and manage daily clinic calendars.
  • Maintain client records and documentation.
  • Provide reports on lead conversion, monthly sales, and client satisfaction.
  • Assist in promotional activities, events, and marketing campaigns when required.

Skills & Qualifications

  • Minimum 1–3 years of experience in telecalling, counseling, customer service, or hospitality (Healthcare/Beauty/Wellness preferred).
  • Excellent verbal communication and persuasive skills.
  • Strong ability to build rapport and handle objection.
  • Good knowledge of skincare/haircare treatments (training will be provided).
  • Basic computer knowledge & experience with CRM/lead management tools.
  • Pleasant personality, patience, and a client-focused approach.

Job Type: Full-time

Pay: ₹12, ₹15,000.00 per month

Work Location: In person

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