Telecaller

8 hours ago


Kochi Kerala, India Zeak us solution Full time

**Telecaller**
**Location**: Kochi
**Gender**: Male or Female
**Experience Required**: 0 to 1 year
**Salary**: ₹12,000 to ₹15,000 per month

We are seeking a highly motivated and energetic **Telecaller** to join our team in **Kochi**. Whether you are a **fresher** or have up to **1 year of experience** in telecalling, this role offers an opportunity to enhance your communication skills and grow in a customer-focused environment. The role involves handling inbound and outbound calls, providing information about services or products, and addressing customer queries.

**Key Responsibilities**:

- Make outbound calls to potential or existing customers and offer products or services.
- Answer inbound calls and address customer inquiries or complaints professionally.
- Provide accurate information about the company's offerings.
- Follow up with leads, clients, or prospects to convert inquiries into sales.
- Maintain accurate records of customer interactions in the system.
- Achieve daily and monthly call targets.
- Ensure high levels of customer satisfaction through excellent communication.
- Report feedback and customer concerns to the team lead or supervisor.
- Assist in setting appointments or scheduling follow-ups for the sales team.

**Skills & Qualifications**:

- Minimum 0 to 1 year of experience in **telecalling** or customer service (fresher applicants are welcome).
- Excellent communication skills in **English** and **Malayalam**.
- Ability to build rapport and maintain positive customer relationships.
- Good listening skills and the ability to solve problems efficiently.
- Ability to handle multiple calls and maintain a high level of professionalism.
- Positive attitude and a willingness to learn.

Pay: ₹12,000.00 - ₹15,000.00 per month

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person


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