Assistant Vice President– 15+ yrs-CCaaS/cloud Migrations

6 days ago


Delhi, Delhi, India Bot Tech Full time

Assistant Vice President– CCaaS/Cloud Migration (CX Transformation)

Delhi NCR preferred

Fulltime role

Qualifications


• Experience

o 15+ years in contact center technology and CX transformation leadership, with at least 7+ years focused on CCaaS/cloud migrations.

o Proven track record in migrating large-scale Avaya/Cisco platforms to cloud-native solutions (Genesys, Amazon Connect, Five9, RingCentral).

o Strong expertise in omnichannel platforms, AI/IVA, analytics, WFM, CTI, and customer journey orchestration.

o Experience in managing multi-country/global transformation programs.


• Skills & Competencies

o Strong executive presence with the ability to engage C-suite stakeholders.

o Proven program governance, risk management, and delivery leadership skills.

o Deep understanding of cloud architecture, APIs, and enterprise integrations.

o Ability to drive change across large organizations while balancing strategic vision and execution.


• Education

o Bachelor's degree in Engineering, Computer Science, or related field required; Master's degree preferred.

o Certifications in CCaaS solutions, cloud platforms (AWS, Azure, GCP), or PMP/Agile methodologies are advantageous.

Why Join Us


• Be part of a leading CX Transformation organization delivering impact for Fortune 500 enterprises.


• Lead high-profile migration programs that form the foundation of next-generation customer experience.


• Work at the intersection of cloud, AI, and digital CX strategy, shaping how global organizations engage their customers.



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