Customer Support Manager

2 days ago

Vadodara, Gujarat, India Investis Digital Full time US$ 40,000 - US$ 80,000 per year

Who We Are:

Investis Digital is a global digital communications company. We combine effective storytelling with innovative digital approaches to help businesses communicate clearly and authentically with any audience. Using performance marketing and corporate communications, we craft a seamless presence for our clients, positively influencing the awareness, affinity, and action of the people that matter most. Founded in 2000, we have more than 2,000 global clients supported by 500 staff. We're headquartered in London and have offices across Europe, North America, and Asia-Pacific.

Job Description:

Responsibilities:


• Client communication


• Taking end to end ownership of Client requests.


• Picking up the requests, acknowledging to clients, doing the

updates as required, QAing them, making them live and once

live replying back to the clients.


• Coordination between internal team members.


• Develop proactive and effective relationships with your

clients to improve management of their websites.


• Communicate with clients on requests as required.


• Working collectively with other DCMs in Baroda and London.


• Be a point of contact at Investis' office in Baroda, India for

client queries.


• Deliver client requests with quality and on time.


• Adhering to ISMS 27001, QMS 9001 and GDPR policy &

procedure

What we Provide:

We're a welcoming bunch where ideas are valued.

Everyone is actively encouraged to develop their careers.

We are committed to helping you grow, professionally and personally.

Our benefits include: -29 paid holidays a year-Family Insurance Plan- Regular Wellness Sessions-Regular Rewards & Recognition, CSR, Cultural and sporting events.

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