Customer Support Specialist
2 weeks ago
We are seeking a skilled Customer Support Specialist to join our team. The ideal candidate will possess strong problem-solving skills, be able to work independently, and have a positive attitude towards helping customers.
The role involves handling customer queries via calls, emails, or chat with professionalism and empathy. You will take complete ownership of queries from initiation to resolution with proper follow-ups and documentation. Additionally, you will maintain detailed records of customer interactions, feedback, and issues.
Key Responsibilities:
- Handle customer inquiries with a high level of professionalism and empathy.
- Take ownership of customer queries from initiation to resolution.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with internal teams to ensure timely solutions.
- Identify customer needs and provide guidance to meet their expectations.
Key Requirements:
- Excellent command of English (spoken and written).
- Strong communication and interpersonal skills.
- Prior experience in customer support or call handling is preferred.
- Proactive, empathetic, and capable of handling users professionally.
- Ability to multitask, adapt, and remain calm under pressure.
Benefits of the Role:
- Opportunity to grow your career in customer support.
- Chance to develop problem-solving skills and work independently.
- Positive work environment that values teamwork and customer satisfaction.
Join us in delivering exceptional customer experiences.
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