
Customer Support Representative
4 days ago
ONLY WORK FROM OFFICE candidates looking for work from home kindly do not apply
Job Timing
Multiple shifts available details will be shared during initial screening if you are shortlisted.
Job Brief
Customer Support Representative, will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best Customer Support Representative are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these Customer Support Representatives can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Key Responsibilities
· Manage large amounts of incoming calls
· Identify and assess customers' needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Meet personal/customer call handling quotas
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers
• Reporting to the line manager
Requirements
- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Strong hold on using computer and learning new software
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Graduation in any field
- 1-3 years of experience
Work from Office only and Candidates should be in Baroda or willing to relocate
Contact Ms. Komal Shejekan-
-
Customer Support Associate
1 day ago
Vadodara, Gujarat, India beBeeCustomerService Full time ₹ 32,000Job Title: Customer Service RepresentativeThe role of a Customer Service Representative is to provide exceptional customer service and support to our clients. You will be the primary point of contact for our customers, handling their inquiries, issues, and concerns in a professional and timely manner.As a Customer Service Representative, you will be...
-
Customer Service Representative
17 hours ago
Vadodara, Gujarat, India beBeeCustomerService Full time ₹ 3,00,000 - ₹ 6,00,000Customer Service Specialist Job SummaryWe are seeking a highly motivated and customer-focused professional to join our organization as a Customer Service Representative. This role involves delivering exceptional customer experiences across various communication channels, including WhatsApp, Instagram DMs, phone, and more.Main Responsibilities:Answer customer...
-
3 Days Left: Team Lead Customer Support
4 weeks ago
Vadodara, Gujarat, India RENÉE Cosmetics Full timeTimelessly inspired, endlessly enhanced- RENÉE Cosmetics is an Indian makeup brand that's redefining beauty with its range of high quality, cruelty-free and FDA-approved innovative range of products. RENÉE believes in empowering women to own and enjoy their bold, ambitious persona and let their glam do the talking.The art of cosmetics is a true liberator...
-
Customer service representative
3 weeks ago
Vadodara, Gujarat, India Laverne Fintech Full timeCustomer service representativePosition Title: Claims Analyst – General InsuranceCompany OverviewLaverne Fintech is the Indian arm of La Verne Capital Pty Ltd, a well-established financial services company based in Australia. We specialize in providing financial planning, general insurance, home loans, and investment services to Australian clients. Our...
-
Customer service representative
2 weeks ago
Vadodara, Gujarat, India Laverne Fintech Full timeCustomer service representativePosition Title: Claims Analyst – General InsuranceCompany OverviewLaverne Fintech is the Indian arm of La Verne Capital Pty Ltd, a well-established financial services company based in Australia. We specialize in providing financial planning, general insurance, home loans, and investment services to Australian clients. Our...
-
Global Customer Support Associate
1 day ago
Vadodara, Gujarat, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 8,00,000Job Description:\We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a key member of our operations, you will be responsible for providing exceptional service to our customers via phone, email, and other communication channels.\Key Responsibilities:\\Answer and manage high-volume customer calls in a timely and...
-
Support Advocate
1 day ago
Vadodara, Gujarat, India beBeeCustomer Full time ₹ 3,00,000 - ₹ 6,00,000Job Title: Customer Service RepresentativeWe are seeking a professional and courteous customer service representative who is passionate about delivering exceptional support to our clients.The ideal candidate will have 0-2 years of experience in customer-facing roles, be fluent in written and spoken English, and possess excellent communication skills. The...
-
Customer Support Executive
4 weeks ago
Vadodara, Gujarat, India Altor Smart Mobility Full timeCompany DescriptionAltor, a brand owned by Praesus Technologies, is developing the world's first software and hardware-enabled solutions to make bike rides easier, safer, and more efficient. These solutions are specifically targeted towards increasing fleet efficiency in two-wheeler-driven economies within the delivery, logistics, and bike-sharing...
-
Customer Support Executive
4 weeks ago
Vadodara, Gujarat, India TriOptus Full timeJob Title: Customer Support Analyst Location: Vadodara, Gujarat Employment Type: Full-Time Openings: 10–15 Experience Required: 0.5 – 2 Years Shift: Rotational US Shifts Shift Timing: 7:30 PM IST to 5:30 AM IST, 5:30 AM IST to 3:30 PM IST, 2 PM IST to 12 PM ISTJoin Our Dynamic Support Team in VadodaraAre you passionate about delivering outstanding...
-
Customer Support Expert
4 days ago
Vadodara, Gujarat, India beBeeCustomerSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000Customer Support ExpertWe are seeking a seasoned Customer Support professional to join our team. The ideal candidate will have extensive experience in managing customer relationships, resolving complex issues, and providing exceptional support.Key Responsibilities:Manage a team of customer support agents, onboard specialists, and success members to deliver...