Customer Support Team Manager

1 day ago

Vadodara, Gujarat, India beBeeLeadership Full time ₹ 18,00,000 - ₹ 20,00,000
Job Overview

This is a leadership position responsible for managing and guiding a team of customer support representatives. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to motivate and encourage their team to achieve targets and goals.

About the Role
  • Manage a team of customer support representatives, driving excellence in customer service and ensuring they have the necessary tools and resources to succeed.
  • Analyze customer feedback, identify areas for improvement, and implement processes to increase efficiency and effectiveness.
  • Mentor and develop team members, promoting growth and professional development.
Key Responsibilities:
  1. Customer Service Leadership: Lead a high-performing team of customer support representatives, fostering a positive work environment and promoting exceptional customer service.
  2. Talent Development: Identify, recruit, and develop top talent, providing coaching and training to enhance job performance.
  3. Process Improvement: Analyze customer interactions and develop actionable insights to drive business growth and improve customer satisfaction.
  4. Critical Thinking: Apply critical thinking and problem-solving skills to resolve complex customer issues and provide timely solutions.
Requirements:Essential Skills and Qualifications
  • Minimum 8-10 years of experience in customer support or customer service role, with at least 5 years in a leadership or supervisory role.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment and manage multiple tasks and priorities.

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