Customer Support Executive

3 weeks ago

Vadodara, Gujarat, India Silvish Full time
About Silvish

Silvish is a fast-growing 9 to 5 silver jewelry brand redefining how modern India wears and gifts jewelry. With Italian-inspired designs, certified 92.5 sterling silver, and premium craftsmanship, we've built a loyal customer base that values both quality and experience.

We are looking for a Customer Support Executive to be the voice of Silvish for our customers.

Responsibilities
  • Make confirmation calls for address verification on COD/prepaid orders.
  • Manage end-to-end customer support, including responding to queries across phone, WhatsApp, email, and social media.
  • Handle returns and exchanges with empathy and efficiency.
  • Collect customer insights and feedback to help improve our products, packaging, and overall brand experience.
  • Maintain accurate records of interactions and follow up with customers until resolution.
  • Collaborate with the operations and marketing teams to ensure smooth order fulfillment and a delightful customer journey.
  • Be proactive in spotting patterns in customer queries and suggesting improvements.
Requirements
  • 1–2 years of customer support experience (D2C/e-commerce preferred).
  • Excellent communication skills in English and Hindi (written and verbal).
  • Strong problem-solving skills and ability to handle tough situations calmly.
  • Highly active, energetic, and empathetic — with a customer-first attitude.
  • Comfortable with phone support, WhatsApp Business, email, and CRM tools.
  • Willing to work on-site, 6 days a week at our Pitampura office.
Why Join Us?
  • Be part of a high-growth D2C brand disrupting the jewelry space.
  • A culture that values ownership, creativity, and learning.
  • Exposure to both customer success and brand strategy.
  • Opportunity to grow with the company as we scale nationwide and globally.

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