Customer Support Executive

12 hours ago

Vadodara, Gujarat, India Silvish Full time
About Silvish

Silvish is a fast-growing 9 to 5 silver jewelry brand redefining how modern India wears and gifts jewelry. With Italian-inspired designs, certified 92.5 sterling silver, and premium craftsmanship, we've built a loyal customer base that values both quality and experience.

We are looking for a Customer Support Executive to be the voice of Silvish for our customers.

Responsibilities
  • Make confirmation calls for address verification on COD/prepaid orders.
  • Manage end-to-end customer support, including responding to queries across phone, WhatsApp, email, and social media.
  • Handle returns and exchanges with empathy and efficiency.
  • Collect customer insights and feedback to help improve our products, packaging, and overall brand experience.
  • Maintain accurate records of interactions and follow up with customers until resolution.
  • Collaborate with the operations and marketing teams to ensure smooth order fulfillment and a delightful customer journey.
  • Be proactive in spotting patterns in customer queries and suggesting improvements.
Requirements
  • 1–2 years of customer support experience (D2C/e-commerce preferred).
  • Excellent communication skills in English and Hindi (written and verbal).
  • Strong problem-solving skills and ability to handle tough situations calmly.
  • Highly active, energetic, and empathetic — with a customer-first attitude.
  • Comfortable with phone support, WhatsApp Business, email, and CRM tools.
  • Willing to work on-site, 6 days a week at our Pitampura office.
Why Join Us?
  • Be part of a high-growth D2C brand disrupting the jewelry space.
  • A culture that values ownership, creativity, and learning.
  • Exposure to both customer success and brand strategy.
  • Opportunity to grow with the company as we scale nationwide and globally.

  • Customer Support Executive

    4 weeks ago

    Vadodara, Gujarat, India Altor Smart Mobility Full time

    Company DescriptionAltor, a brand owned by Praesus Technologies, is developing the world's first software and hardware-enabled solutions to make bike rides easier, safer, and more efficient. These solutions are specifically targeted towards increasing fleet efficiency in two-wheeler-driven economies within the delivery, logistics, and bike-sharing...

  • Customer Support Executive

    4 weeks ago

    Vadodara, Gujarat, India TriOptus Full time

    Job Title: Customer Support Analyst Location: Vadodara, Gujarat Employment Type: Full-Time Openings: 10–15 Experience Required: 0.5 – 2 Years Shift: Rotational US Shifts Shift Timing: 7:30 PM IST to 5:30 AM IST, 5:30 AM IST to 3:30 PM IST, 2 PM IST to 12 PM ISTJoin Our Dynamic Support Team in VadodaraAre you passionate about delivering outstanding...

  • Customer Support Executive

    5 days ago

    Vadodara, Gujarat, India TriOptus Full time

    Job Title: Customer Support Analyst Location: Vadodara, Gujarat Employment Type: Full-Time Openings: 10–15 Experience Required: 0.5 – 2 Years Shift: Rotational US Shifts Shift Timing: 7:30 PM IST to 5:30 AM IST, 5:30 AM IST to 3:30 PM IST, 2 PM IST to 12 PM IST Join Our Dynamic Support Team in Vadodara Are you passionate about delivering...

  • Customer Support Professional

    18 hours ago

    Vadodara, Gujarat, India beBeeCustomer Full time ₹ 40,00,000 - ₹ 70,00,000

    Job OpportunityWe are seeking a highly motivated and experienced Customer Support Professional to provide exceptional customer satisfaction through effective communication and problem-solving.Key ResponsibilitiesResolve customer complaints and queries in a timely and professional manner.Maintain accurate records of customer interactions.Develop and deliver...

  • Customer Support Expert

    6 days ago

    Vadodara, Gujarat, India beBeeCustomerSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Customer Support ExpertWe are seeking a seasoned Customer Support professional to join our team. The ideal candidate will have extensive experience in managing customer relationships, resolving complex issues, and providing exceptional support.Key Responsibilities:Manage a team of customer support agents, onboard specialists, and success members to deliver...

  • Customer Support Representative

    5 days ago

    Vadodara, Gujarat, India Anonymous Full time

    ONLY WORK FROM OFFICE candidates looking for work from home kindly do not applyJob TimingMultiple shifts available details will be shared during initial screening if you are shortlisted.Job BriefCustomer Support Representative, will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face with...

  • Customer Support Expert

    7 hours ago

    Vadodara, Gujarat, India beBeeCustomerSupport Full time ₹ 4,00,000 - ₹ 8,00,000

    About the RoleOur organisation is seeking a highly skilled Customer Service Representative to deliver exceptional support to our customers nationwide. This role entails proactively servicing and building robust customer relationships, while promoting digital solutions and marketing campaigns to enhance overall service, customer experience, and...

  • Customer Support Representative

    6 days ago

    Vadodara, Gujarat, India Anonymous Full time

    ONLY WORK FROM OFFICE candidates looking for work from home kindly do not apply Job Timing Multiple shifts available details will be shared during initial screening if you are shortlisted. Job Brief Customer Support Representative, will act as a liaison, provide services information and resolve any emerging problems that our customer accounts might face...

  • Customer Support Analyst

    21 hours ago

    Vadodara, Gujarat, India Rawalwasia Textile Industries Private Limited Full time

    Job DescriptionJob Title : Customer Support AnalystCompany Name : - Patel ProcessingLocation: Gotri - Sevasi Rd,, Vadodara, GujaratExperience Required: 0.6 months to 2 yearsEmployment Type: Full-TimeShift: US Shift RotationalLocation: Timings: Shift : 7:30 PM IST to 5:30 AM IST, 5:30 AM IST to 3:30 PM IST, 2 PM IST to 12 PM ISTJob Summary:thusiastic and...

  • Customer Support Engineer

    3 days ago

    Vadodara, Gujarat, India LTIMindtree Full time

    Job Description: Strong communications skillsExcellent spoken and written English communication skills. Effective, polished interaction with customer to gather information quickly. explain customer responsibilities in resolving issue. communicate next steps and status; and inspire confidence. Demonstrable troubleshooting skills. Cross-team collaboration....