Process Executive

3 days ago

Hyderabad, Telangana, India Cognizant Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Job Description:-

Domain: ITES/BPO, KPO

Designation: Process Executive Non Voice

Educational Background: Any graduates

PE Experience: Freshers with Excellent communication skills

  • Excellent communication skills (written and verbal)
  • Ability to communicate correctly and clearly with all customers with customer centric mindset.
  • Excellent documentation skills
  • Good comprehension skills ability to clearly understand and state the issues customers present
  • Ability to concentrate follow customers issues without distraction to resolution
  • Good composition skills ability to compose a grammatically correct, concise, and accurate written response
  • Work successfully in a team environment as well as independently
  • Familiarity with Windows, Microsoft Office & Browsing Internet resources
  • Excellent typing skills
  • Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Ability to approach problems logically and rationally
  • Action oriented and self-disciplined
  • Organized and detail-oriented
  • Resolving Technical complex queries
  • drive continuous improvement through root cause identification and defect elimination

Shifts: Rotational/ Flexibility to work in night shift (24*7)

Work location: HYD - permanent work from office.

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