Customer Support Lead
2 weeks ago
Job Title: Telematics Customer Support Team Lead
Job Summary
The Telematics Customer Support Team Lead oversees a team specializing in telematics support, ensuring efficient operations, technical accuracy, and a strong customer focus. This role combines team leadership with industry expertise to resolve escalated issues, optimize processes, and maintain service quality.
Key Responsibilities
• Team Leadership: Guide and develop support representatives, providing feedback and conducting performance reviews.
• Support Operations: Manage telematics-specific inquiries, handle escalations, and ensure compliance with SLAs with customers
• Performance Monitoring: Track key metrics (e.g., response time, CSAT), identify trends, and optimize processes.
• Training & Knowledge Sharing: Facilitate training on telematics systems, tools, and best practices; stay updated on industry changes.
• Cross-Functional Collaboration: Work with product and engineering teams to address customer feedback and technical issues.
Qualifications-
• Education: Bachelor's degree in IT, engineering, or related field (or equivalent experience).
• Experience: 8+ years in telematics or technical support; 2+ year in a supervisory role.
• Skills: Strong leadership, telematics knowledge, CRM proficiency, excellent communication, and data analysis skills.
Preferred Qualifications
• Experience in telematics or fleet management industries, and familiarity with GPS and data analytics.
Intrested can call to Aditya kumar on / Whatsapp Resume for immediate Responce)
-
Customer Support
5 days ago
Mumbai Metropolitan Region, India ePayLater Full time ₹ 4,00,000 - ₹ 12,00,000 per yearJob Title: Customer Support Team LeadSummaryWe are seeking a dynamic and experienced Customer Support Team Lead to join our team. The ideal candidate will have 2-5 years of experience in the Customer Support department, with proven leadership skills and a passion for providing exceptional customer service. As a Team Lead, you will be responsible for...
-
Customer Support
5 days ago
Mumbai Metropolitan Region, India Tangyoak Full time ₹ 2,40,000 - ₹ 7,20,000 per yearJob Title: Sales & Customer Support Executive Company: Tangy Oak – Location: Work from Home / Mumbai (Hybrid preferred) Salary: ₹4,000/month + Attractive Commissions on Sales & Reviews (No upper Limit) About Us: Tangy Oak is a premium home décor brand known for crafting elegant wall clocks, mirrors, and customized décor products....
-
Customer Support
2 weeks ago
Mumbai Metropolitan Region, India Apex One Full time ₹ 18,150 - ₹ 22,150 per yearHiring – Customer Support Executive (Altice IB Process)Location:[Mumbai/Airoli]Qualification:12th Pass / GraduateExperience:Freshers & Experienced can applyProcess:International Voice (Telecom – Altice IB)Shifts:Rotational (incl. night shifts) | Work from OfficeRequirementsExcellent English communicationExperience in International Voice/BPO preferredGood...
-
Customer Support Engineer
2 weeks ago
Mumbai Metropolitan Region, India Oxford Instruments Raman Full time ₹ 9,00,000 - ₹ 12,00,000 per yearSearch by KeywordSearch by LocationShow More OptionsLoading...LocationAllCountry/RegionAllJob FunctionAllLanguageAllBusiness UnitAllClearSelect How Often (in Days) To Receive An AlertSelect how often (in days) to receive an alert:Apply now »Customer Support EngineerDate: 29 Sept 2025Location:Mumbai, INJob Function: TechnicalBusiness Unit: Plasma...
-
Customer Support Engineer
2 weeks ago
Mumbai Metropolitan Region, India Oxford Instruments plc Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAt Oxford Instruments, we enable the world's leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With high-performance scientific digital cameras, spectroscopy and microscopy systems from Andor Technology, our customers in industry and academia can explore...
-
Mumbai Metropolitan Region, India Knya Full time ₹ 1,50,000 - ₹ 2,50,000 per yearSelected Intern's Day-to-day Responsibilities IncludeAssist in handling customer queries across email, chat, and calls, ensuring timely and accurate responses.Support in tracking and updating customer requests related to orders, returns, and product information.Work with the customer support team to monitor service metrics (FRT, AHT) and share feedback for...
-
Customer Support Executive
2 weeks ago
Mumbai Metropolitan Region, India WHR Global Consulting Full time ₹ 2,00,000 - ₹ 6,00,000 per yearWHR Global Consulting is a remote HR consulting and Headhunting firm providing support to clients worldwide. We have almost 2 decades of HR Consulting & Headhunting experience supporting startups, SMEs and multinational firms from various industries eversince our grandparent company first operated in 2013.The RolePosition Title: Customer Support...
-
Trainee - Customer Support
2 weeks ago
Mumbai Metropolitan Region, India Inkarp Full time ₹ 2,50,000 - ₹ 7,50,000 per yearJob Title: Service Engineer-TraineeDepartment: Customer SupportLocation: MumbaiReports To: Service Manager / Technical HeadCompany: Inkarp Instruments ServicesAbout Inkarp Instruments ServicesInkarp Instruments is a trusted name in delivering high-quality laboratory, analytical,scientific, and research instrumentation across various sectors including...
-
Telecaller
2 weeks ago
Mumbai Metropolitan Region, India Mpower Support Full time ₹ 3,00,000 - ₹ 6,00,000 per yearMake outbound calls to prospective customers for personal loans, business loans, and insurance products.Explain product features, benefits, and generate customer interest. Maintain proper records of calls, leads, and follow-ups in CRM/Excel.
-
Mumbai Metropolitan Region, India Oytra Full time ₹ 1,50,000 - ₹ 2,50,000 per yearWork From Office in Andheri East MumbaiOytra is India's Leading Art, Craft, and Stationery Supplies Brand. We are looking for a responsible & dedicated Customer Success & Pre Sales Associate. It's a work from the Office Role.Selected Intern's Day-to-day Responsibilities IncludeAnswering all customer queries within the SLA timeline on phone and...
