Trainee - Customer Support

4 days ago

Mumbai Metropolitan Region, India Inkarp Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Title: Service Engineer-Trainee

Department: Customer Support

Location: Mumbai

Reports To: Service Manager / Technical Head

Company: Inkarp Instruments Services

About Inkarp Instruments Services
Inkarp Instruments is a trusted name in delivering high-quality laboratory, analytical,

scientific, and research instrumentation across various sectors including healthcare,

pharmaceuticals, academia, and industrial R&D. With a focus on excellence in

service and technical support, we aim to empower scientific progress through

precision and reliability.

Job Summary
We are seeking a motivated and skilled Service Engineer to join our Technical

Services team. The role involves installation, calibration, maintenance,

troubleshooting, and repair of a wide range of laboratory, analytical, and scientific

instruments. The position also includes execution and management of Annual

Maintenance Contracts (AMC), ensuring high standards of service and customer

satisfaction.

Key Responsibilities

  • Installation & Commissioning: Set up and install scientific instruments at customer sites, ensuring full operational readiness.
  • Preventive & Corrective Maintenance: Perform scheduled maintenance and attend breakdown calls for instruments under warranty or AMC.
  • Troubleshooting & Repairs: Diagnose and resolve technical issues efficiently, both remotely and on-site.
  • AMC Execution:
  • Carry out service activities for instruments under AMC contracts, including scheduled visits, preventive checks, and emergency support.
  • Maintain and update AMC service logs, renewal status, and customer communication.
  • Coordinate with the service coordinator/manager to ensure timely and complete AMC delivery.
  • Calibration & Validation: Conduct calibration and support IQ/OQ/PQ documentation as per industry and regulatory requirements.
  • Customer Support: Provide technical assistance and training to end-users for optimal instrument operation and longevity.
  • Documentation: Maintain accurate and timely service reports, AMC logs, and

instrument history records

  • Sales Support (Optional): Identify opportunities for AMC renewals, spares,

and upgrades during service visits and communicate with the sales team.

  • Compliance: Ensure all service activities are carried out in line with safety,

quality, and regulatory standards.

Required Qualifications & Skills

  • Education: Diploma / B.E. / B.Tech in Electronics, Instrumentation, Biomedical Engineering, or related field.
  • Experience: 1 – 5 years in servicing laboratory or scientific instruments, including AMC execution.
  • Technical Skills: Strong technical troubleshooting, hands - on maintenance,

and documentation skills; knowledge of electrical, mechanical, and software systems related to lab instruments.

  • Soft Skills: G ood communication, interpersonal skills, customer focus, and

ability to work independently.

  • Travel: W illingness to travel extensively to customer sites as needed.

Preferred Qualifications

  • Familiarity with AMC management practices and reporting.
  • Experience with instruments from global OEMs in spectroscopy, chromatography, microscopy, etc.
  • Understanding of service CRM systems and ERP tools.
  • Knowledge of quality standards like ISO, GLP, GMP, NABL.

What We Offer

  • Competitive compensation and travel allowances.
  • Opportunities for professional growth and training.
  • Exposure to advanced lab and analytical technologies.
  • Supportive work environment with a focus on service excellence.

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