Trainee - Customer Support

1 week ago

Mumbai Metropolitan Region, India Inkarp Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Title: Service Engineer-Trainee

Department: Customer Support

Location: Mumbai

Reports To: Service Manager / Technical Head

Company: Inkarp Instruments Services

About Inkarp Instruments Services
Inkarp Instruments is a trusted name in delivering high-quality laboratory, analytical,

scientific, and research instrumentation across various sectors including healthcare,

pharmaceuticals, academia, and industrial R&D. With a focus on excellence in

service and technical support, we aim to empower scientific progress through

precision and reliability.

Job Summary
We are seeking a motivated and skilled Service Engineer to join our Technical

Services team. The role involves installation, calibration, maintenance,

troubleshooting, and repair of a wide range of laboratory, analytical, and scientific

instruments. The position also includes execution and management of Annual

Maintenance Contracts (AMC), ensuring high standards of service and customer

satisfaction.

Key Responsibilities

  • Installation & Commissioning: Set up and install scientific instruments at customer sites, ensuring full operational readiness.
  • Preventive & Corrective Maintenance: Perform scheduled maintenance and attend breakdown calls for instruments under warranty or AMC.
  • Troubleshooting & Repairs: Diagnose and resolve technical issues efficiently, both remotely and on-site.
  • AMC Execution:
  • Carry out service activities for instruments under AMC contracts, including scheduled visits, preventive checks, and emergency support.
  • Maintain and update AMC service logs, renewal status, and customer communication.
  • Coordinate with the service coordinator/manager to ensure timely and complete AMC delivery.
  • Calibration & Validation: Conduct calibration and support IQ/OQ/PQ documentation as per industry and regulatory requirements.
  • Customer Support: Provide technical assistance and training to end-users for optimal instrument operation and longevity.
  • Documentation: Maintain accurate and timely service reports, AMC logs, and

instrument history records

  • Sales Support (Optional): Identify opportunities for AMC renewals, spares,

and upgrades during service visits and communicate with the sales team.

  • Compliance: Ensure all service activities are carried out in line with safety,

quality, and regulatory standards.

Required Qualifications & Skills

  • Education: Diploma / B.E. / B.Tech in Electronics, Instrumentation, Biomedical Engineering, or related field.
  • Experience: 1 – 5 years in servicing laboratory or scientific instruments, including AMC execution.
  • Technical Skills: Strong technical troubleshooting, hands - on maintenance,

and documentation skills; knowledge of electrical, mechanical, and software systems related to lab instruments.

  • Soft Skills: G ood communication, interpersonal skills, customer focus, and

ability to work independently.

  • Travel: W illingness to travel extensively to customer sites as needed.

Preferred Qualifications

  • Familiarity with AMC management practices and reporting.
  • Experience with instruments from global OEMs in spectroscopy, chromatography, microscopy, etc.
  • Understanding of service CRM systems and ERP tools.
  • Knowledge of quality standards like ISO, GLP, GMP, NABL.

What We Offer

  • Competitive compensation and travel allowances.
  • Opportunities for professional growth and training.
  • Exposure to advanced lab and analytical technologies.
  • Supportive work environment with a focus on service excellence.

  • Chartered Accountant Article Trainee

    6 days ago

    Mumbai Metropolitan Region, India ASC Group Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    We're Hiring: CA Article Trainees (Mumbai & Bangalore)Are you a fresherlooking to begin yourarticleship journeywith a dynamic and supportive team?We are seekingmotivated and dedicated CA Article Traineesto join our firm inMumbai and Bangalore.Location:Mumbai & BangaloreEligibility:CA aspirants eligible for Articleship (Freshers only –transfer cases will...

  • Cost Trainee

    6 days ago

    Mumbai Metropolitan Region, India Colgate-Palmolive Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    No Relocation Assistance OfferedJob Number # Mumbai, Maharashtra, IndiaWho We AreColgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household...

  • Trainee - Sales Promotion Internship in Mumbai, Punjab, Gujarat, Delhi, Pune

    4 days ago

    Mumbai Metropolitan Region, India Chheda Specialities Foods Pvt Ltd Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Are you energetic, outgoing, and eager to gain hands-on experience in sales promotions? Chheda Specialities Foods Pvt. Ltd. is looking for trainee promotional sales interns to represent our brand on the ground and engage directly with customers.Selected Intern's Day-to-day Responsibilities IncludeAssist in executing on-ground promotional activities and...

  • TTF India Technical Trainee MDS

    6 days ago

    Mumbai Metropolitan Region, India Mondelēz International Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job DescriptionAre You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Matter.As an organization we are committed to developing the next generation of Makers and Bakers. Joining us at an early career stage in our fast paced and ever changing environment will enable you to do more, learn more and...

  • Customer Support Engineer

    6 days ago

    Mumbai Metropolitan Region, India Oxford Instruments Raman Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Search by KeywordSearch by LocationShow More OptionsLoading...LocationAllCountry/RegionAllJob FunctionAllLanguageAllBusiness UnitAllClearSelect How Often (in Days) To Receive An AlertSelect how often (in days) to receive an alert:Apply now »Customer Support EngineerDate: 29 Sept 2025Location:Mumbai, INJob Function: TechnicalBusiness Unit: Plasma...

  • Customer Support Engineer

    6 days ago

    Mumbai Metropolitan Region, India Oxford Instruments plc Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At Oxford Instruments, we enable the world's leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With high-performance scientific digital cameras, spectroscopy and microscopy systems from Andor Technology, our customers in industry and academia can explore...

  • Trainee - Fleet Personnel Officer

    4 days ago

    Mumbai Metropolitan Region, India Bernhard Schulte Shipmanagement Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Kickstart Your Career with Our Young Professionals TraineeshipAre you a recent university graduate eager to apply your knowledge in a real-world setting? Our Young Professionals Traineeship offers you the perfect opportunity to gain hands-on experience and a glimpse into the day-to-day operations of our company.About the Traineeship:This 12-month Traineeship...

  • Executive Trainee

    5 days ago

    Mumbai Metropolitan Region, India Xpedeon Full time

    About the RoleWe are looking for a sharp, organised, and drivenManagement Traineeto join the COO's Office.This is a unique role designed for someone who enjoys tracking progress, coordinating across departments, and ensuring nothing falls through the cracks.You will work directly with the COO to monitor company-wide initiatives, follow up on action items,...

  • Customer Support/BPO/Mumbai

    1 week ago

    Mumbai Metropolitan Region, India Apex One Full time ₹ 16,000 - ₹ 24,000 per year

    Subject:Walk-in Interview | Customer Support Representative - Multiple ClientsThank you for applying for theCustomer Support Representative – BPOrole with Multiple Clients.Locations:Mumbai (Malad / Thane), Mohali, Kolkata, Bangalore Salary:Freshers: ₹16,000 + Incentives + BonusExperienced: ₹24,000 + Incentives + Bonus Mohali: International Chat/Voice...

  • Social Media Marketing Trainee

    2 days ago

    Mumbai Metropolitan Region, India Roswalt Realty Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Hey Mumbai,COMPANY BRIEF:Roswalt Realty focuses on creating spaces that reflect individuality, guided by its philosophy in every project. Rooted in the esteemed Red Brick Group with over three decades of excellence in construction, the company is led by Mr. Shantanoo Rane, a distinguished architect and member of the Council of Architecture, Mumbai, and the...