
Customer Support Engineer
1 day ago
Search by Keyword
Search by Location
Show More Options
Loading...
Location
All
Country/Region
All
Job Function
All
Language
All
Business Unit
All
Clear
Select How Often (in Days) To Receive An Alert
Select how often (in days) to receive an alert:
Apply now »
Customer Support Engineer
Date: 29 Sept 2025
Location:
Mumbai, IN
Job Function: Technical
Business Unit: Plasma Technology
At Oxford Instruments, we enable the world's leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen's Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.
Primary Purpose
Support PT's customers in India on new tool installs, upgrade, warranty support and billable service, and based in Delhi / Mumbai / Chennai.
Key Responsibilities
- New tools install and commissioning: follow QCF300 commissioning guide to install and commissioning the new tools. This will involve domestic and overseas travels.
- Upgrades: follow upgrade SOPs to install and commissioning upgrades.
- Warranty Support: maintain and sustain the warranty tools, and troubleshoot and repair the warranty tool issues.
- Billable Service: carrier out billable service and training on out of warranty tools.
Typical Performance Measures
- Meet targeted numbers of new tool installs within a certain period of time and spec.
- Meet targeted numbers of billable upgrades and PMs within spec.
- Meet good customer satisfaction on warranty support.
- Follow up the reporting and documentation requirements for every service activity.
- Stocks and materials RMA assistance.
Education / Qualifications
Person Specification – Essential requirements unless stated
- A relevant engineering degree. EE or ME engineering preferred.
- Significant hardware experience on semiconductor equipment.
Professional Skills/ Abilities
- Able to look up electrical drawings.
- Familiar with Vacuum and RF components operating mechanism and theory.
- Logical thinking on tool issues troubleshooting.
- Prefer the work experience with either Ion Beam (Deposition or Etch) or PECVD / ICPCVD / ALD or RIE / ICP tools.
- Mater at communication and negotiation in English.
Personal Qualities
- Able to work independently.
- Prepare proactively and act efficiently
- Positive thinking and easy going with
- Willing to take responsibility and own accountability
- Willing to take challenges and accept to travel frequently.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.
Apply now »
-
Customer Support Engineer
1 day ago
Mumbai Metropolitan Region, India Oxford Instruments plc Full time ₹ 5,00,000 - ₹ 12,00,000 per yearAt Oxford Instruments, we enable the world's leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With high-performance scientific digital cameras, spectroscopy and microscopy systems from Andor Technology, our customers in industry and academia can explore...
-
Customer Support Lead
2 days ago
Mumbai Metropolitan Region, India Preferable - Crafting Careers Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title: Telematics Customer Support Team LeadJob SummaryThe Telematics Customer Support Team Lead oversees a team specializing in telematics support, ensuring efficient operations, technical accuracy, and a strong customer focus. This role combines team leadership with industry expertise to resolve escalated issues, optimize processes, and maintain...
-
Trainee - Customer Support
4 days ago
Mumbai Metropolitan Region, India Inkarp Full time ₹ 2,50,000 - ₹ 7,50,000 per yearJob Title: Service Engineer-TraineeDepartment: Customer SupportLocation: MumbaiReports To: Service Manager / Technical HeadCompany: Inkarp Instruments ServicesAbout Inkarp Instruments ServicesInkarp Instruments is a trusted name in delivering high-quality laboratory, analytical,scientific, and research instrumentation across various sectors including...
-
Customer Support
1 day ago
Mumbai Metropolitan Region, India Apex One Full time ₹ 18,150 - ₹ 22,150 per yearHiring – Customer Support Executive (Altice IB Process)Location:[Mumbai/Airoli]Qualification:12th Pass / GraduateExperience:Freshers & Experienced can applyProcess:International Voice (Telecom – Altice IB)Shifts:Rotational (incl. night shifts) | Work from OfficeRequirementsExcellent English communicationExperience in International Voice/BPO preferredGood...
-
Sr Technical Support Engineer
1 day ago
Mumbai Metropolitan Region, India Ingram Micro Full time ₹ 6,00,000 - ₹ 18,00,000 per yearSr. Azure Technical Support EngineerWe're seeking a customer-focused Technical Support Desk Engineer with deep expertise in Microsoft Azure to provide frontline support for cloud infrastructure, services, and applications. This role involves diagnosing issues, resolving incidents, and delivering a seamless support experience for internal users and external...
-
Customer Support Executive
1 day ago
Mumbai Metropolitan Region, India WHR Global Consulting Full time ₹ 2,00,000 - ₹ 6,00,000 per yearWHR Global Consulting is a remote HR consulting and Headhunting firm providing support to clients worldwide. We have almost 2 decades of HR Consulting & Headhunting experience supporting startups, SMEs and multinational firms from various industries eversince our grandparent company first operated in 2013.The RolePosition Title: Customer Support...
-
Technical Support Engineer in Mumbai
2 days ago
Mumbai Metropolitan Region, India SAFE PRO FIRE SERVICES PVT. LTD. Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are seeking a skilled and customer-focused technical support engineer to join our support team.Key ResponsibilitiesDiagnose and resolve technical issuesEnsure customer satisfactionContribute to the ongoing improvement of support processes and product reliabilityAbout Company: With over 25 years of experience in the Fire Safety industry, Aleem Khan has led...
-
Support Engineer
20 hours ago
Mumbai Metropolitan Region, India Kudos Technolabs Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are looking for a DevOps Support Engineer with 4-6 years of experience who has a strong foundation in Linux operations and container management, and is aspiring to grow further in DevOps. The role is based out of Airoli, Mumbai, and involves hands-on infrastructure support, access management, and coordination tasks. This position is well-suited for...
-
Associate IT Support Engineer
2 days ago
Mumbai Metropolitan Region, India Strategy Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCompany DescriptionStrategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and mobility software, we've pioneered BI and analytics space, empowering people to make better...
-
Linux Support Engineer
3 days ago
Mumbai Metropolitan Region, India Dolat Capital Full time ₹ 5,00,000 - ₹ 15,00,000 per yearAbout The Company:Dolat is a dynamic team of traders, puzzle solvers, and coding enthusiasts focused on tackling complex challenges in the financial world. We specialize in trading in volatile markets and developing cutting-edge technologies and strategies. We're seeking a skilled Linux Support Engineer to manage over 400 servers and support 100+ users. Our...