Infrastructure Support Engineer

5 hours ago

Mumbai Metropolitan Region, India Atlas Systems Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title :
Infrastructure Support Engineer (End-User : Mumbai, India

Position Type :
Full-Time | On-Site (5 Days a :

Responsibilities
We are looking for a dedicated and proactive Infrastructure Support Engineer to provide in-person end-user support and ensure smooth IT operations across the organization. This role is fully on-site and demands strong technical proficiency coupled with excellent interpersonal and communication skills to deliver a professional, high-quality support Responsibilities :

  • Serve as the first point of contact for all on-site IT support needs, ensuring timely and courteous issue resolution
  • Provide hands-on troubleshooting for desktops, laptops, printers, mobile devices, network, and conferencing equipment
  • Support Windows, macOS, Office 365, VPN, and collaboration platforms (Teams, SharePoint, OneDrive)
  • Manage user accounts, permissions, and access through Active Directory and related tools
  • Maintain endpoint compliance and coordinate with central infrastructure teams for patching and updates
  • Handle employee onboarding/offboarding, including system setup, device provisioning, and access configuration
  • Log, track, and close tickets in the ITSM system, maintaining detailed and accurate documentation
  • Ensure all IT assets are inventoried, labeled, and maintained in working condition.
  • Collaborate with internal teams to continuously improve user satisfaction and service Skills and Qualifications :
  • Bachelors degree in Information Technology, Computer Science, or related field (or equivalent experience)
  • 5+ years of experience providing on-site end-user and desktop support in a corporate in :
  • Windows 10/11 and macOS troubleshooting
  • Office 365 Administration and productivity applications
  • Active Directory, Group Policy, and basic networking concepts (LAN/Wi-Fi/VPN)
  • Strong understanding of IT security best practices for endpoints
  • Excellent communication, executive-level user engagement, and customer service orientation
  • Demonstrated ability to stay calm under pressure and manage multiple priorities effectively
  • Team player with a positive, service-minded attitude and a sense of Qualifications :
  • Certifications such as CompTIA A+, Microsoft 365 Certified : Modern Desktop Administrator Associate, or ITIL Foundation
  • Experience supporting conference rooms, AV systems, and executive-level users
  • Exposure to ticketing systems like ServiceNow and Jira

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