L3 Engineer Support

3 days ago

Mumbai Metropolitan Region, India Aptita Full time US$ 90,000 - US$ 1,20,000 per year

Role:L3 Support Engineer & Network Support Engineer

Experience-8-12years

Notice period-Immediate to 30Days

Location -Mumbai

Email on *************

Roles and Responsibilites:-

  • We are looking for an experienced L3 IT Support and Network Support Engineer to join our IT team.

The ideal candidate will be responsible for providing the high-level support for complex hardware, software, and network issues while playing a critical role in infrastructure management, security enforcement, and project implementation.

L3 IT Support

  • Handle escalations from L1 and L2 teams related to systems and networks.
  • Provide advanced troubleshooting and root cause analysis for OS, application, and hardware-related issues.
  • Maintain and support enterprise tools such as Active Directory, Microsoft Exchange, Office 365, SCCM, and endpoint protection systems.
  • Manage IT asset inventory, software licensing, patch management, and vulnerability remediation.
  • Implement and maintain backup, disaster recovery, and high availability systems.
  • Document all resolutions, procedures, and configurations in the knowledge base.

Network Support

  • Configure, monitor, and maintain routers, switches, firewalls, access points, and VPNs.
  • Troubleshoot LAN/WAN connectivity, DNS/DHCP issues, and network performance problems.
  • Monitor and ensure uptime, availability, and performance of network infrastructure.
  • Support and manage firewalls (Cisco ASA/Fortinet/SonicWall/Palo Alto), VPN, VLANs, and IPsec tunnels.
  • Implement network security protocols and support audit/compliance processes.
  • Collaborate with vendors for network upgrades, maintenance, and incident resolution.

Desired Skillsets

  • 8–12 years of hands-on experience in IT infrastructure support and network operations.
  • Strong knowledge of Windows Server, Active Directory, Group Policy, and DNS/DHCP.
  • Experience with cloud services (Azure, AWS, or GCP), virtualization (VMware/Hyper-V).
  • Solid understanding of networking concepts: TCP/IP, BGP, OSPF, NAT, VLANs, etc.
  • Hands-on experience with enterprise-grade routers/switches/firewalls.
  • Microsoft Certified: Azure Administrator Associate / MCSA / MCSE
  • Cisco Certified Network Professional (CCNP) / CCNA

We are looking for an experienced L3 IT Support and Network Support Engineer to join our IT team.

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