L3 Support lead

2 weeks ago

Bengaluru Mumbai Pune, India eClerx Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Role Overview - (looking for immediate Joiner or who can join within 30days)

We are seeking an experienced L3 Support Lead with strong expertise in Java development, messaging systems, and databases. The ideal candidate will take ownership of production support (L3 level), manage escalations, and lead issue resolution while ensuring application stability and continuous improvement.

Key Responsibilities

  • Lead the L3 support team for business-critical applications.
  • Troubleshoot and resolve complex production issues in a timely manner.
  • Provide root cause analysis (RCA) and implement permanent fixes.
  • Ensure adherence to SLAs, and manage escalations effectively.
  • Work with development teams to enhance application stability and performance.
  • Collaborate with cross-functional teams, including infrastructure, DevOps, and business users.
  • Contribute to automation of recurring tasks and process improvements.
  • Mentor and guide junior team members in support best practices.

Technical Skills Required

  • Core Java and Java frameworks with strong debugging and problem-solving skills.
  • Solid understanding of Design Patterns and their application in support scenarios.
  • Hands-on experience with Kafka (preferred) or RabbitMQ.
  • Strong working knowledge of SQL, Sybase, and MongoDB.
  • Familiarity with CI/CD pipelines and source code management via GitHub.
  • Proven ability to work in 24/7 production support environments (on-call rotation may apply).

Leadership & Soft Skills

  • 5+ years of experience with at least 2 years in L3 production support.
  • Strong leadership skills to manage and coordinate an L3 support team.
  • Excellent communication skills for client interaction and stakeholder management.
  • Ability to prioritize tasks, manage incidents, and coordinate across teams.

  • Sailpoint l3 support

    2 weeks ago

    Mumbai, Maharashtra, India CyberSolve Full time

    Cyber Solve is a fastest growing IAM Specialist firm in the US with aspirations of becoming the world's largest company in the IAM space.Cyber Solve's 350+ specialists solve interesting puzzles in Non-Employee IAM, Rapid App onboarding, access certifications, etc. for some of the largest retailers, banks, pharma giants, governments and airlines.On offer is a...

  • L3 Applications Support Analyst

    2 weeks ago

    Mumbai, Maharashtra, India TrueBlue Inc. Full time

    Position : Developer Support Analyst (L3 Application Support)Experience : 6+ YearsLocation : Powai, Mumbai, IndiaJob Summary : We are seeking an experienced Developer Support Analyst with over 6 years of experience to join our team in Mumbai. The ideal candidate will be a technical expert with a proven track record of handling L2/L3 application support....

  • Sailpoint l3 support

    2 weeks ago

    Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,50,00,000

    Senior IAM Technical SpecialistWe are seeking a seasoned Senior IAM Technical Specialist to join our Identity and Access Management (IAM) team.Cyber Solutions invites you to apply for this challenging role, where you will be responsible for advanced troubleshooting and issue resolution in the Sail Point platform.Provide L3 support for Sail Point Identity IQ,...

  • Production Support with Snowflake

    5 days ago

    Bengaluru, Karnataka, India CAPCO Full time

    **L3 - Production Support with Snowflake** **Experience**: 6-9 years **Location**: Bangalore or Pune **Technology Mandatory Offshore Support Responsibilities**: - L3 Production Support activities including (but not limited to) diagnosis, investigation, resolution provision, coordination with team lead, business, infrastructure support and vendors (e.g....

  • L2/L3 Support

    4 days ago

    Bengaluru, India Quantumneuron Technologies Full time

    * Collaborate with development team on issue resolution * Provide L2/L3 support for Murex, Calypso, FIS, Finastra systems in capital markets environment * Monitor application performance, investigate incidents, and ensure timely resolution

  • Production Support L3

    5 days ago

    Bengaluru, Karnataka, India Mobillor Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We're Hiring – Production Support L3 (On-site)We have exciting opportunities for Production Support L3 Engineerswith strong expertise in Dell Unity and Isilon.  Location:On-site, 5 Days (MG Road & Whitefield)  Shift:General IST  Experience:6+ Years What we're looking for: Hands-on experience with Dell Unity & Isilon (must be recent) Strong...

  • Production Support L3

    4 days ago

    Bengaluru, India Mobillor Full time

    We're Hiring – Production Support L3 (On-site) We have exciting opportunities for Production Support L3 Engineers with strong expertise in Dell Unity and Isilon .   Location: On-site, 5 Days (MG Road & Whitefield)   Shift: General IST   Experience: 6+ Years  What we're looking for:  Hands-on experience with Dell Unity & Isilon (must be recent)...

  • L3 Application Support

    3 weeks ago

    Bengaluru, Karnataka, India Ascendion Full time

    Job Title: Senior L3 Application Support Engineer (AS/400 & Modern Stack) Location: Bangalore, Karnataka, India On-site/Remote: On-site Are you the go-to expert when it comes to solving the toughest technical puzzles? Do you thrive in a high-stakes environment where your skills directly protect and enhance mission-critical systems? We are seeking a highly...

  • L3 Engineer Support

    1 week ago

    Mumbai Metropolitan Region, India Aptita Full time US$ 90,000 - US$ 1,20,000 per year

    Role:L3 Support Engineer & Network Support EngineerExperience-8-12yearsNotice period-Immediate to 30DaysLocation -MumbaiEmail on *************Roles and Responsibilites:-We are looking for an experienced L3 IT Support and Network Support Engineer to join our IT team.The ideal candidate will be responsible for providing the high-level support for complex...

  • Java Application Support(L3)

    4 days ago

    Mumbai, India Viraaj HR Solutions Private Limited Full time

    Primary Job Title:Senior Java Application Support Engineer (L3) Industry: IT Services & Managed Services — Enterprise Application Support for Financial Services, Banking, and large-enterprise platforms. We provide 24x7 production support, incident & problem management, and managed application maintenance for mission-critical Java-based systems. This is an...