Technical Support Engineer

1 day ago


Mumbai Metropolitan Region, India Value Point Systems Pvt Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Perform daily operational checks on the Netskope platform to ensure service continuity and performance.

  • Monitor web traffic policies and DLP policies, alerts, and logs to identify potential security issues or misconfigurations.
  • Provide first-level troubleshooting and escalate issues as required to L2/L3 or OEM support.
  • Assist with policy changes, user access requests, and configuration updates in the Netskope environment.
  • Coordinate with IT and security teams for incident response, patching, and policy enforcement.
  • Generate reports and dashboards for web usage, policy violations, and incident trends.
  • Document standard operating procedures and maintain knowledge base for issue resolution.
  • Ensure compliance with organizational and security guidelines for web and data usage.

Location: Mumbai - VPTS, Mumbai, Maharashtra, India



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