Sr Technical Engineer Manager

2 weeks ago

Mumbai Metropolitan Region, India Ingram Micro Full time ₹ 8,00,000 - ₹ 24,00,000 per year

Sr Technical Engineering Manager
We're seeking a hands-on Technical Engineering Manager with deep expertise in Microsoft Azure to lead a team of cloud engineers focused on troubleshooting, performance optimization, and operational excellence. This role blends strategic leadership with technical depth—ideal for someone who thrives in fast-paced environments and enjoys solving complex challenges.

Team Management

  • Mentor and manage a team of cloud engineers, support specialists, and Azure support engineers
  • Foster a culture of accountability, learning, and continuous improvement
  • Conduct regular performance reviews and skill development planning

Operational Excellence

  • Define and monitor KPIs such as MTTR, ticket volume, and CSAT
  • Drive automation of diagnostics and resolution workflows using Azure-native tools
  • Ensure compliance with security, privacy, and governance standards

Cross-Functional Collaboration

  • Partner with Product, Engineering, and SRE teams to align support with platform goals
  • Coordinate with global support teams to share best practices and insights
  • Represent the support function in strategic planning and roadmap discussions

Technical Leadership

  • Lead a team that troubleshoots and resolves Azure-related incidents, outages, and performance issues
  • Serve as escalation point for high-impact customer Azure issues across networking, storage, compute, and identity
  • Ability to work with customer base via phone and email for escalations or day to handling

Stakeholder Engagement

  • Present weekly insights, trends, and recommendations to leadership
  • Advocate for customer-centric solutions and proactive support strategies

Required Skills & Qualifications

  • 5+ years of experience in cloud engineering or technical support, with a focus on Azure
  • 3+ years in a leadership or management role
  • Strong troubleshooting skills across Azure services (VMs, Networking, Storage, Identity, etc.)
  • Proficiency in Azure CLI, PowerShell, and diagnostic tools (e.g., Azure Monitor, Log Analytics)
  • Experience managing technical teams and driving operational excellence
  • Excellent communication and stakeholder management skills
  • Azure certifications (e.g., AZ-104, AZ-305, AZ-500) strongly preferred
  • Deep experience with relevant stack: SaaS platforms, APIs, databases, scripting (e.g., Python/Shell), cloud services (AWS, Azure), or networking
  • Proven troubleshooting skills with the ability to think critically and communicate clearly under pressure
  • Strong understanding of web technologies, integrations, or system architecture
  • Experience working with ticketing systems (e.g., Zendesk, Jira) and knowledge bases
  • Experience working with Webservers and Databases – Apache, IIS, MySQL, MSSQL and PostgreSQL
  • Strong knowledge of Application Protocols – DNS, HTTP, HTTPS (SSL), FTP
  • Basic understanding or experience working on Linux environments
  • General understanding of technologies on Apis webservice: JSON, REST, OAuth,..
  • Flexibility working some weekends and later hours to help fulfil a 24x7 business

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