AVALOQ Support
5 days ago
Industry & Sector:
Banking technology / Core Banking software services for financial institutions. This role supports Avaloq-based core-banking implementations, managed services, and production operations for corporate and private banking clients.
Role:
Avaloq Application Support Analyst (standardized title)
About The Opportunity
We are hiring an on-site Avaloq Application Support professional based in India to join a delivery team supporting mission-critical banking systems. You will be part of a hands-on operations group responsible for stabilizing production, executing changes, and ensuring SLAs for global banking clients.
Role & Responsibilities
- Provide L2/L3 on-site Avaloq application support for production and non-production environments, ensuring adherence to SLAs.
- Troubleshoot incidents, perform root-cause analysis, and implement timely fixes; manage incident lifecycle via ServiceNow/JIRA.
- Execute deployments, patches, and configuration changes while following change-management and release governance.
- Monitor system health and batch jobs, perform performance tuning and problem avoidance activities to maintain availability.
- Coordinate with development teams, third-party vendors, and business stakeholders to triage defects and deliver remediation or enhancements.
- Maintain and enhance operational runbooks, knowledge base articles, and handover documentation; participate in rotas/on-call support.
Skills & Qualifications
Must-Have
- Avaloq Core
- Avaloq Script
- SQL
- Oracle Database
- Unix / Linux
- ITIL
Preferred
- ServiceNow
- Shell Scripting
- Python
Benefits & Culture Highlights
- On-site role with structured, hands-on exposure to Avaloq core-banking operations and financial-domain workflows.
- Opportunity to work with global banking clients and cross-functional vendor teams; strong learning and upskilling support.
- Competitive compensation package, formal mentoring, and a performance-driven operations culture.
Keywords: Avaloq, Core Banking, application support, L2, L3, incident management, production support, SQL, Oracle, ITIL, ServiceNow, on-site, India.
Skills: sql,oracle database,itil,servicenow,shell scripting,python,avaloq application support,avaloq
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