AVALOQ Support

5 days ago

Mumbai Metropolitan Region, India Viraaj HR Solutions Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Industry & Sector:
Banking technology / Core Banking software services for financial institutions. This role supports Avaloq-based core-banking implementations, managed services, and production operations for corporate and private banking clients.

Role:
Avaloq Application Support Analyst (standardized title)

About The Opportunity
We are hiring an on-site Avaloq Application Support professional based in India to join a delivery team supporting mission-critical banking systems. You will be part of a hands-on operations group responsible for stabilizing production, executing changes, and ensuring SLAs for global banking clients.

Role & Responsibilities

  • Provide L2/L3 on-site Avaloq application support for production and non-production environments, ensuring adherence to SLAs.
  • Troubleshoot incidents, perform root-cause analysis, and implement timely fixes; manage incident lifecycle via ServiceNow/JIRA.
  • Execute deployments, patches, and configuration changes while following change-management and release governance.
  • Monitor system health and batch jobs, perform performance tuning and problem avoidance activities to maintain availability.
  • Coordinate with development teams, third-party vendors, and business stakeholders to triage defects and deliver remediation or enhancements.
  • Maintain and enhance operational runbooks, knowledge base articles, and handover documentation; participate in rotas/on-call support.

Skills & Qualifications
Must-Have

  • Avaloq Core
  • Avaloq Script
  • SQL
  • Oracle Database
  • Unix / Linux
  • ITIL

Preferred

  • ServiceNow
  • Shell Scripting
  • Python

Benefits & Culture Highlights

  • On-site role with structured, hands-on exposure to Avaloq core-banking operations and financial-domain workflows.
  • Opportunity to work with global banking clients and cross-functional vendor teams; strong learning and upskilling support.
  • Competitive compensation package, formal mentoring, and a performance-driven operations culture.

Keywords: Avaloq, Core Banking, application support, L2, L3, incident management, production support, SQL, Oracle, ITIL, ServiceNow, on-site, India.

Skills: sql,oracle database,itil,servicenow,shell scripting,python,avaloq application support,avaloq

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