Customer Relationship Manager

1 week ago

Noida, Uttar Pradesh, India Evanik Networks Pvt Ltd Full time ₹ 3,60,000 - ₹ 5,40,000 per year

Role Description:

We are seeking a full-time Customer Support Representative to join our team in Noida. The role involves providing exceptional assistance to eVanik users, resolving their issues, ensuring a high level of customer satisfaction, and managing subscription renewals. Key responsibilities include troubleshooting technical issues, addressing customer queries, renewals, and delivering solutions that meet user needs.

Key Responsibilities:

· Troubleshoot and resolve technical issues for eVanik users.

· Handle customer inquiries and concerns promptly and effectively.

· Ensure customer satisfaction through excellent service and support.

· Manage and oversee subscription renewals, ensuring continuity of service for users.

· Communicate clearly and effectively with customers to understand and address their needs.

· Provide training to the new users on service functionalities.

· Collaborate with other departments to improve the product and customer experience.

Job Type: Full-time

Pay: ₹20, ₹45,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Flexible schedule
  • Health insurance
  • Internet reimbursement
  • Paid sick time
  • Paid time off
  • Provident Fund

Language:

  • English (Preferred)

Work Location: In person

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