Tele Calling Executive,

3 days ago

Shivaji Marg Lucknow Uttar Pradesh, India SRplus International private limited Full time ₹ 2,40,000 - ₹ 6,00,000 per year

Job Profile: Air Ticketing Telecalling Staff

Job Title:

Air Ticketing Telecaller / Travel Consultant (Telecalling)

Job Summary:

The Air Ticketing Telecalling Staff is responsible for handling inbound and outbound calls related to flight bookings, cancellations, rescheduling, and other travel-related inquiries. They must provide excellent customer service while assisting customers in booking domestic and international flights, ensuring all details are accurate and up to date.

Key Responsibilities:

  • Make and receive calls to potential and existing customers regarding flight inquiries.
  • Provide information about domestic and international flight options, fares, availability, and schedules.
  • Process bookings, rebookings, cancellations, and refunds.
  • Upsell travel-related services (meals, seat selection, baggage, insurance).
  • Maintain accurate records of customer interactions and transactions.
  • Ensure high levels of customer satisfaction by resolving issues promptly and professionally.
  • Follow up with clients for payment, ticket delivery, or confirmation.
  • Coordinate with airlines for special requests and changes.
  • Achieve assigned targets for sales or customer engagement.

Required Skills:

  • Excellent communication skills (Hindi, language).
  • Strong customer service and persuasion skills.
  • Basic computer proficiency (MS Office, email,).
  • Ability to work under pressure and meet targets.

Educational Qualifications:

  • Minimum: 12th Pass (Higher Secondary); Graduate preferred.

Experience:

  • 0–2 years of experience in telecalling, customer support, or air ticketing.
  • Freshers with good communication and interest in travel are also encouraged to apply.

Work Environment:

  • Office-based job; may involve shifts, especially during peak travel seasons.
  • Coordination with the travel desk or reservations team

Job Type: Full-time

Pay: ₹10, ₹25,000.00 per month

Language:

  • Hindi (Required)
  • English (Preferred)

Work Location: In person

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