Associate - Onboarding Manager

2 weeks ago

Bengaluru, Karnataka, India UrbanPiper Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Associate - Onboarding Manager (US)

Bangalore

About UrbanPiper:

UrbanPiper is a B2B SaaS platform helping restaurants in digital transformation. With our offering restaurants can manage/automate their online presence be it on their own websites/apps or any of the leading food delivery platforms — Zomato, Swiggy, Amazon Foods Deliveroo, Talabat, HungerStation, Jahez, etc. in the simplest manner.

At present, we are processing nearly 3 million transactions every month and partnered with 12,000+ restaurants across India and the Middle East. The most defining aspects of our work are related to — consistency, reliability, scalability, and agility. We make use of a wide variety of technologies and process significantly large amounts of data on a daily-basis.

Your Role:

As an Associate in Onboarding, you'll work on complex problem statements, closely coordinating with cross-functional teams to ensure customer needs are met efficiently and effectively. This role is suited for someone who can thrive in a high-energy, cross-functional environment and enjoys working on multiple tasks where time, resources and expectations must be managed effectively.

You will:

  • Develop a deep understanding of UrbanPiper's suite of products to assist customers in maximizing their digital experience.
  • Provide end-to-end support to customers in managing their online menus during the onboarding process and post go-live, ensuring they have the tools and support they need to succeed.
  • Collaborate with the integration team and Technical Account Manager to understand customer requirements, clarify product-related questions, and deliver viable solutions or alternatives.
  • Work closely with the Customer Service and Product & Engineering (P&E) teams to facilitate quick and effective issue resolution, ensuring a seamless experience for customers in your portfolio.
  • Build strong, lasting relationships by actively engaging with customers, striving to exceed expectations, and taking extra measures to ensure satisfaction.
  • Partner with cross-functional team members, aligning efforts to deliver the best possible customer experience and drive long-term value for our clients.

We are looking for someone who has/is:

  • 0-2 years of experience in Customer Success or Relationship Management, ideally within the SaaS space.
  • A Bachelor's degree as a minimum educational qualification (Engineering degrees preferred).
  • Proficiency in English, both written and spoken, with strong communication and interpersonal skills to facilitate cross-team collaboration.
  • Willing to work during the US hours (night-shift).
  • Strong analytical skills with a passion for problem-solving and continuous improvement.
  • Proficiency with tools like Google Workspace, Microsoft Office and other related platforms.
  • The ability to quickly learn new products, tools, and technologies and share that knowledge effectively with customers.

Nice to have:

  • Prior experience in the food and beverage (F&B) industry, ideally in a role that involved digital transformation or technology implementation.
  • A basic understanding of API integration is advantageous but not mandatory.
  • Experience working in fast-paced, dynamic environments where adaptability is key.

Apply now if you wish to be a Piper.

  • Onboarding Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Startek (Aegis Customer Support Services Pvt. Ltd.) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    MEGA Walk in DriveSTARTEK welcomes experienced professionals for the role of Onboarding SpecialistCrafting careers with precisionHR Name - Alisha A.HR Contact Date of Interview -10th September th September 2025Interview Location -Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru Interview Time - 12:30 PM -- 05:30 PM5 days...

  • Client Onboarding Associate

    2 weeks ago

    Bengaluru, Karnataka, India Goldman Sachs Services Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Asset & Wealth Management Operations - Client Onboarding - Senior Associate - Bengaluru ASSET MANAGEMENT Bringing together traditional and alternative investments, we provide clients around the world with a dedicated partnership and focus on long-term performance. As the firm's primary investment area, we provide investment and advisory services for some...

  • Onboarding Operations Associate

    2 weeks ago

    Bengaluru, Karnataka, India Bluevine Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    About BluevineBluevine is transforming small business banking with innovative solutions like checking, lending, and credit—all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we're empowering entrepreneurs to grow with confidence.Backed by leading investors...

  • Onboarding Manager

    2 weeks ago

    Bengaluru, Karnataka, India Golden Opportunities Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Summary:The Onboarding Manager for HRO services is responsible for managing the end-to-end onboarding process for new employees, ensuring a seamless transition into the HRO system. This role includes coordinating with internal teams, aligning with client goals, and delivering an exceptional onboarding experience to establish a strong foundation for...

  • Senior Customer Onboarding Associate

    7 days ago

    Bengaluru, Karnataka, India SaaS Labs Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    AtSaaS Labs,we're reinventing how businesses talk to their customers. From AI-powered contact centers to collaborative inboxes and workflow automation, our tools empower 7,000+ businesses worldwide. With Sequoia, Base10, and Eight Roads backing us, we're scaling fast toward our $100M ARR journey. Join us and help power the next billion conversations.We...

  • Onboarding Manager

    3 days ago

    Bengaluru, Karnataka, India Weekday AI Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    This role is for one of the Weekday's clientsMin Experience: 10 yearsLocation: BangaloreJobType: full-timeWe are seeking a seasoned professional to lead the end-to-end onboarding process for new client employees within the Human Resource Outsourcing (HRO) environment. The role demands a strong customer-centric approach, ensuring seamless integration into...

  • Associate/Sr. Associate, Onboarding

    1 week ago

    Bengaluru, Karnataka, India Plum Benefits Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About PlumPlum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organisations.Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as...

  • Senior Associate, Onboarding

    3 days ago

    Bengaluru, Karnataka, India Plum Benefits Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About PlumPlum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organisations.Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as...

  • Freshers - US HR Onboarding Associate - International Voice Process

    2 weeks ago

    Bengaluru, Karnataka, India Clean Harbors Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Position: HR Onboarding AssociateEducation: Graduation MandatoryExperience: 0 - 2 YearsShifts: US Shifts (Transportation Provided)Overview:As an Onboarding Associate, you will be playing a very crucial role in ensuring the smooth and efficient Onboarding of the candidates. You will be responsible for coordinating with various partner teams, recruiters,...

  • Onboarding Manager

    2 weeks ago

    Bengaluru, Karnataka, India PhonePe Full time

    Onboarding Manager About PhonePe Limited: Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40 million) merchants. PhonePe also processes over 33 Crore...