Onboarding Manager

Onboarding Manager

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40 million) merchants. PhonePe also processes over 33 Crore (330 Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe's portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you're excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

About the Role:

The Onboarding Manager, PG Operations will drive seamless merchant onboarding for PhonePe Payment Gateway, ensuring compliance, efficiency, and customer delight. With proven experience in PG operations, you will bring strong expertise in RBI PA guidelines, KYC, MCC classification, and risk checks. The role demands a proven ability to optimize processes while upholding SLAs and compliance standards, applying data-driven problem solving to reduce bottlenecks. The incumbent will lead a team and collaborate closely with compliance, product, tech, and sales.

Key Responsibilities:

• Understanding of PA guidelines & RBI Master Direction of KYC.
• Responsible to drive key initiatives, process improvements and resolution of key challenges that are identified in the Merchant onboarding process
• Monitor and manage day to day operational tasks & metrics
• Close partnership with cross functional leads, training and quality managers & Business Analysts and other internal functional stakeholders
• Create and develop critical operational processes to support the changing regulatory landscape and firm initiatives
• Identify opportunities to build new tools and improve existing process flows and controls
• Effective team building by leveraging organization talent frameworks to drive performance, discipline, learning and development
• Monitor and improve key operational metrics ensuring TAT & merchant experience is at its highest
• Ensure a positive, collaborative and cohesive team environment

Eligibility:

• Minimum 5-7 years handling operations teams. Plus points if its into Onboarding operations in payment gateway industry
• Experience handling cross functional / Merchant queries and regulatory inquiries
• Expert Microsoft Office skills (word, excel, power point)
• Ability to switch tasks as needed while staying extremely organized
• At least two years of experience in a people management role
• Excellent communication skills, both written and verbal, experience making presentations to large and small groups

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

Challenges

Building for Scale, Rapid Iterative Development and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 380 million strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

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