Onboarding Management Intern

15 hours ago

Bengaluru, Karnataka, India Credque Full time ₹ 6,00,000 - ₹ 12,00,000 per year

About Us

Credque is a growing SaaS company providing advanced CRM solutions for Loan Aggregators, DSAs, and Financial Institutions. Our platform simplifies lead management, automates workflows, and enhances client engagement. We are committed to delivering seamless technology and strong customer support to help businesses grow efficiently.

Role Overview

We are seeking an
Onboarding Management Intern
to support our client onboarding process. This role is ideal for freshers or early-career professionals who are eager to learn about SaaS platforms, customer success, and client relationship management.

As an intern, you will assist in onboarding new clients, ensuring they understand how to use the CRM effectively, and coordinate with internal teams to deliver a smooth experience.

Key Responsibilities

  • Assist clients during the onboarding process and post go-live.
  • Collaborate with sales and tech teams to address client queries and challenges.
  • Provide step-by-step guidance to clients on CRM features and usage.
  • Help prepare FAQs, training materials, and documentation for onboarding support.
  • Maintain accurate records of client onboarding activities and feedback.
  • Coordinate demo sessions and follow-ups with DSAs and client teams.
  • Support process improvements to enhance the client onboarding experience.

Who Can Apply

  • Students or recent graduates (any stream; backgrounds in Management, or Commerce are preferred).
  • Strong communication and problem-solving skills.
  • Interest in SaaS, CRM platforms, and customer success.
  • Ability to work in a team-oriented, fast-paced environment.
  • Willingness to learn and adapt to new tools and processes.

What We Offer

  • Internship certificate and Letter of Recommendation (based on performance).
  • Stipend as per Industry Standards.
  • Hands-on experience in client onboarding, CRM training, and SaaS support.
  • Opportunity to work closely with cross-functional teams.
  • Exposure to real-time client interactions in the fintech industry.
  • Potential for a full-time position upon successful completion.

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