Onboarding Executive

12 hours ago

Bengaluru, Karnataka, India Bigbasket Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description Onboarding Executive

Job Summary:

We are looking for a detail-oriented and proactive Onboarding Executive to manage the end-to-end

onboarding process for delivery riders. The role involves document collection, background

verification, system login & ID creation, training coordination, and leading a small team of telecallers

to ensure a smooth and compliant onboarding experience.

Key Responsibilities:

- Collect and verify riders documents (ID proof, address proof, driving license, bank details, etc.).

- Ensure timely approval of rider documents as per compliance requirements.

- Coordinate and complete the BGV (Background Verification) process for riders.

- Create login credentials and rider IDs in the internal system.

- Ensure all riders are properly mapped and active in the system before deployment.

- Coordinate rider training sessions and ensure completion of mandatory training.

- Track training attendance and maintain reports.

- Lead and guide a small team of telecallers responsible for rider engagement and follow-ups.

- Monitor telecaller performance and ensure smooth rider communication.

- Maintain onboarding MIS and trackers.

- Coordinate with HR, operations, and vendor teams for seamless rider onboarding.

Key Skills & Competencies:

- Strong communication skills (Kannada, Hindi & English preferred).

- Good knowledge of MS Excel / Google Sheets for data management.

- Familiarity with rider/vendor management processes.

- Team handling & coordination ability.

- Detail-oriented with strong organizational skills.

Qualifications & Experience:

- Bachelors degree in any discipline (HR/Operations background preferred).

- 13 years of experience in onboarding / recruitment / rider management.

- Prior experience in logistics / last-mile delivery sector will be an advantage.

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