Senior Customer Onboarding Associate

17 hours ago


Bengaluru, Karnataka, India SaaS Labs Full time ₹ 15,00,000 - ₹ 25,00,000 per year

At
SaaS Labs,
we're reinventing how businesses talk to their customers. From AI-powered contact centers to collaborative inboxes and workflow automation, our tools empower 7,000+ businesses worldwide. With Sequoia, Base10, and Eight Roads backing us, we're scaling fast toward our $100M ARR journey. Join us and help power the next billion conversations.

We believe onboarding is not just a process—it's the first chapter in the customer's success story. As a
Senior Customer Onboarding Associate,
you'll shape that story by ensuring new customers experience value quickly, confidently, and seamlessly. You'll be their trusted guide and advisor, influencing how they adopt and grow with SaaS Labs.

What You'll Do

  • Understand customer objectives, challenges, and use cases
  • Own the onboarding journey: design success plans, train, and activate customers
  • Drive smooth product implementation and ensure customers reach their first "aha" moment
  • Educate customers on best practices and workflows
  • Collaborate with Sales, Product, Engineering, and Success across time zones
  • Build trust with executives and proactively manage at-risk customers
  • Ensure a warm, structured handover to the Customer Success team

What You Need to Have

  • 2-5 years in B2B SaaS onboarding or success, ideally with US customers
  • Strong communication skills to engage senior executives and global clients
  • Proven track record of driving adoption, retention, and customer delight
  • Experience with tools like Gainsight, Totango, or ChurnZero
  • Analytical, problem-solving mindset with data-to-action skills
  • Deep understanding of SaaS and business processes
  • Ability to translate customer needs into technical requirements
  • Global customer experience across varied segments

Ready to shape customer journeys and make an impact from day one? Apply now and be part of our growth story



  • Bengaluru, Karnataka, India Skill Veda Full time ₹ 7,20,000 - ₹ 9,00,000 per year

    Job description:Job Role: Customer Onboarding AssociateLocation: Bengaluru, Karnataka(On-site)Compensation: 7 LPA-9 LPA (Including PF and PGDM monthly fees of INR 6,666)Eligibility Criteria:• This role is only for graduates, post graduate candidates shouldn't apply• You should have exceptional spoken and written English communication• You will be doing...


  • Bengaluru, Karnataka, India Bluevine Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About BluevineBluevine is transforming small business banking with innovative solutions like checking, lending, and credit—all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we're empowering entrepreneurs to grow with confidence.Backed by leading investors...


  • Bengaluru, Karnataka, India Bluevine Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    About BluevineBluevine is the largest small business banking platform in the U.S., redefining how entrepreneurs manage their money. We create modern financial solutions, from checking and lending to payments and beyond, designed to help small business owners grow, thrive, and take control of their financial future. Our best-in-class technology, advanced...


  • Bengaluru, Karnataka, India Weekday AI Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    This role is for one of the Weekday's clientsMin Experience: 2 yearsLocation: BangaloreJobType: full-timeRequirementsWhat You'll Do:Take complete ownership of customer relationships, ensuring they achieve success and become enthusiastic advocates for the product.Lead end-to-end customer onboarding, providing a smooth, engaging, and value-driven onboarding...


  • Bengaluru, Karnataka, India OneCap Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    OneCap is a VC backed AI-powered FinOps startup that helps businesses streamline finance operations. We're scaling rapidly with customers and ecosystem partners across India.Role OverviewWe're looking for Customer Success Associates with 1+ year of experience in finance or customer-facing roles. You'll work closely with product & sales teams and...


  • Bengaluru, Karnataka, India ScopeX Fintech Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Note - This is a remote opportunity to start with but will be shifted to a onsite role (based out of B'lore) in a month.IMP -Be kind and let qualified candidates apply.This is a critical role in a fast paced startup, we are looking for qualified candidates with at-least 1+ year of relevant experience, please apply only if you are aligned with our...

  • Onboarding Manager

    6 days ago


    Bengaluru, Karnataka, India Vonage Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Join Vonage and help us innovate cloud communications for businesses worldwideWHY THIS ROLE MATTERSThe Onboarding Manager plays a vital role in ensuring new customers have a smooth, efficient, and positive experience as they begin their journey with our product/service. This role is responsible for executing onboarding processes, guiding users through...


  • Bengaluru, Karnataka, India Johnson Controls Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Title:Product Owner – Customer Onboarding & Provision (SaaS/PaaS)Location:Bangalore, India (Hybrid)Reports To:Global Director, Software Solutions ManagementWho We AreSensormatic Solutionsis the leading global retail solutions portfolio of Johnson Controls powering operational excellence at scale and enabling smart and connected shopper engagement. With...


  • Bengaluru, Karnataka, India Plum Benefits Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About PlumPlum is an employee insurance and health benefits platform focused on making health insurance simple, accessible and inclusive for modern organisations.Healthcare in India is seeing a phenomenal shift with inflation in healthcare costs 3x that of general inflation. A majority of Indians are unable to afford health insurance on their own; and so as...

  • Onboarding Specialist

    11 hours ago


    Bengaluru, Karnataka, India 2c206b05-f8d0-449c-b78f-8b14ff71be41 Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Hiring: Seller Onboarding Associate (VMRO) Italian / Arabic / Chinese-Mandarin Work from Home Shifts: Rotational (as per business requirements) Amazons Customer Trust & Partner Support (CTPS) team is hiring language-proficient talent to support our mission of making Amazon the safest and most trusted place to transact online. We are seeking candidates...