
Senior Customer Onboarding Associate
18 hours ago
At
SaaS Labs,
we're reinventing how businesses talk to their customers. From AI-powered contact centers to collaborative inboxes and workflow automation, our tools empower 7,000+ businesses worldwide. With Sequoia, Base10, and Eight Roads backing us, we're scaling fast toward our $100M ARR journey. Join us and help power the next billion conversations.
We believe onboarding is not just a process—it's the first chapter in the customer's success story. As a
Senior Customer Onboarding Associate,
you'll shape that story by ensuring new customers experience value quickly, confidently, and seamlessly. You'll be their trusted guide and advisor, influencing how they adopt and grow with SaaS Labs.
What You'll Do
- Understand customer objectives, challenges, and use cases
- Own the onboarding journey: design success plans, train, and activate customers
- Drive smooth product implementation and ensure customers reach their first "aha" moment
- Educate customers on best practices and workflows
- Collaborate with Sales, Product, Engineering, and Success across time zones
- Build trust with executives and proactively manage at-risk customers
- Ensure a warm, structured handover to the Customer Success team
What You Need to Have
- 2-5 years in B2B SaaS onboarding or success, ideally with US customers
- Strong communication skills to engage senior executives and global clients
- Proven track record of driving adoption, retention, and customer delight
- Experience with tools like Gainsight, Totango, or ChurnZero
- Analytical, problem-solving mindset with data-to-action skills
- Deep understanding of SaaS and business processes
- Ability to translate customer needs into technical requirements
- Global customer experience across varied segments
Ready to shape customer journeys and make an impact from day one? Apply now and be part of our growth story
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