Customer Onboarding Associate

2 days ago

Bengaluru, Karnataka, India Skill Veda Full time ₹ 7,20,000 - ₹ 9,00,000 per year

Job description:

Job Role: Customer Onboarding Associate

Location: Bengaluru, Karnataka(On-site)

Compensation: 7 LPA-9 LPA (Including PF and PGDM monthly fees of INR 6,666)

Eligibility Criteria:


• This role is only for graduates, post graduate candidates shouldn't apply


• You should have exceptional spoken and written English communication


• You will be doing PGDM along with this job role, this is mandatory and non negotiable

# Perks & Benefits

Small things we've done to ensure we take care of our wellness, learning & keep things fun:-

Health Insurance
- Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us

Quarterly Off-sites
- Quarterly off-sites are a core part of the BiteSpeed culture. Our offsites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking)

Cult Fitness Membership
- All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often

Personal Development - We sponsor courses, conference tickets, books on a case to case basis to ensure we're constantly growing

Salary In Advance
- Trust first, by default. We pay out salaries in the first week of the month

About the role:

We want to keep our customers for life. To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been founder-led, we have a track record of star reviews (which we openly brag about )) and the envious net negative churn (to the extent where some of our customers pay 5-10X of what they started with).

We're now at a point where we've scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning customer retention and making them true fans of BiteSpeed while also listening to customer feedback to form a pipe of customer insights for our product team.

What you'll do:

  • Your core job is to own our customer relationships, make them successful and fans of BiteSpeed

  • Giving customers a delightful onboarding experience and helping them get setup for success

-Tracking product adoption for our customers, ensuring they are getting maximum value leading to upsells and expansion revenue

  • Becoming a trusted product advisor for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed

  • Managing cross-sells for new products and renewals, owning expansion revenue at an account level

  • Building the playbook for our customer success function to scale for the next stage of growth

What makes you a good fit:

  • You care about delivering a service experience that parallels a Michelin star Italian restaurant

  • You genuinely like helping people and making them successful

  • You have a genuine interest in conversations with people from different backgrounds to learn about their lives

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