Customer Service Representative

2 days ago

Bengaluru, Karnataka, India ResultsCX Full time

Description

Work onsite in our Bengaluru office

We are looking for detail-oriented and customer-focused candidates to join our healthcare team in Bangalore. The customer support associate will be responsible for handling healthcare-related queries and processes, ensuring they meet quality standards, compliance requirements, and client expectations. This role is ideal for candidates with experience in healthcare voice/non voice processes and a keen eye for detail.

Job Title: Blended Process Agent (Voice & Back Office) – US Healthcare

Job Type: Full-Time

Shift Timings: Night Shift

Work Environment: Work From Office

We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX

What job duties can I expect to perform as a Customer Support Representative?

  • Handle inbound and outbound calls related to US healthcare queries such as prior authorization billing, claims, or patient support.
  • Provide accurate information while maintaining professionalism and empathy.
  • Process and manage healthcare-related documentation, claims, and billing records.
  • Ensure all data entry and updates are accurate and timely.
  • Handle email and chat support as required.
  • Collaborate with cross-functional teams to resolve customer concerns.
  • Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA).

What requirements must I meet to join the team?

Experience Required:

  • Minimum 6 months of experience in healthcare BPO or similar domain.

Key Skills & Requirements:

  • Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy.
  • English Proficiency: B2 level or higher (excellent verbal and written communication skills).
  • Basic understanding of US healthcare processes (claims, billing, or customer support preferred).
  • Strong attention to detail and ability to work in a fast-paced environment.
  • Proficiency in using MS Office tools and CRM systems is a plus.

Why join our ResultsCX team?

  • Employee Performance Incentives
  • Annual Vacations
  • Frequent Employee events, Rewards and Recognition
  • Career Growth Opportunities

If this sounds like an opportunity that you would be interested in, don't miss out Training classes are forming now Spaces are limited so apply now to secure your spot

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

  • Customer Service Representative

    4 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    ****Role Descg>riptionThis is a full-time on-site role for a Customer Service Representative in Bangalore. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing customer experience by resolving issues effectively. Daily tasks include answering calls,...

  • Customer Service Representative

    4 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 3,00,000 - ₹ 6,00,000 per year

    This is a full-time on-site role for a Customer Service Representative in Bangalore. The Customer Service Representative will be responsible for handling customer inquiries, providing support, ensuring customer satisfaction, and enhancing customer experience by resolving issues effectively. Daily tasks include answering calls, responding to emails,...

  • Customer Service Representative

    2 days ago

    Bengaluru, Karnataka, India 1path2peace Full time

    Salary - 5 lpaExp - 2-3 yearsRole DescriptionThis is a full-time on-site role for a Customer Service Representative at 1path2peace, located in Bengaluru. The Customer Service Representative will be responsible for addressing customer inquiries, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks...

  • Customer Service Representative

    1 week ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAl Fahad Enterprises is engaged in various businesses, including Tour & Travels and Organic Products, among other services. We are committed to offering high-quality service and products that meet the diverse needs of our customers. Our company is dedicated to excellence and customer satisfaction, making us a trusted name in the...

  • Customer Service Representative

    2 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Salary kExp - 1-2 yearsRole DescriptionThis is a full-time on-site role located in Bengaluru for a Customer Service Representative (Insurance) at Al Fahad Enterprises. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer complaints, and ensuring customer satisfaction. The role involves providing support...

  • Customer Service Representative

    7 days ago

    Bengaluru, Karnataka, India Avalanche High-Tech Enterprise Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company DescriptionAvalanche High-Tech Enterprise is a comprehensive online platform that seamlessly integrates recruitment services, IT solutions, and product development to meet all your business needs. Our platform is designed to be a one-stop destination for organizations seeking top-notch talent, cutting-edge IT services, and innovative IT products. We...

  • Customer Service Representative

    2 days ago

    Bengaluru, Karnataka, India Al Fahad Enterprises Full time

    Salary - 5 lpaExp - 2-3 yearsRole DescriptionThis is a full-time on-site role for a Customer Service Representative located in Bengaluru. The Customer Service Representative will be responsible for addressing customer inquiries, resolving issues, and ensuring overall customer satisfaction. Day-to-day tasks will include providing customer support, handling...

  • Customer Service Representative

    2 hours ago

    Bengaluru, Karnataka, India Zeitgeist Retail Pvt. Ltd. (ZRPL) Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionZeitgeist Retail Private Limited (ZRPL) is an E-Commerce Technology and Services company, headquartered in Bengaluru, India. ZRPL collaborates with leading brands to provide comprehensive services, including product listing and catalog management, stock planning, accounts reconciliation, and sales return management. ZEPP, their flagship...

  • Customer Service Representative

    2 days ago

    Bengaluru, Karnataka, India KNEETOES Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionKneetoes is a dynamic and innovative footwear company dedicated to providing high-quality, stylish, and comfortable footwear for all occasions. Founded in 2010, our mission is to combine cutting-edge design with exceptional craftsmanship, ensuring our customers step out in confidence and style. Our commitment to excellence has earned us a...

  • Customer Service Representative

    4 days ago

    Bengaluru, Karnataka, India Total RCM Solutions Full time ₹ 1,50,000 - ₹ 1,80,000 per year

    Company Name: TotalRCM Solutions Private LimitedJob Description: Customer Service RepresentativePosition: Customer Service Representative (Tier 1 Loan Pre-Qualification)Location: Bangalore (HSR Layout, Sector 1)Type: Full-Time In OfficeOverview: We are seeking a detail-oriented and customer-focused Customer Service Representative to join our financial...